Assistant Front Office Manager

At Hyatt, we care for people so they can be their best.Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, its a way of life.We are looking for a dynamic and experienced Assistant Front Office Managerto support our propertys Rooms operations. This management position plays a critical role in providing efficient service and meaningful experiences.Why Choose Hyatt?At Hyatt, your success matters. We offer:Competitive Salary: $56,750-67,050/yearHealth Benefits: Medical, dental, and vision insurance starting after just 30 daysPerks & Discounts:Free and discounted room nightsFriends & family rates at Hyatt propertiesDiscounts on food and beverageExclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)Work-Life Balance: Paid time off, including new child leaveRetirement Support: 401(k) matching (up to 4%) and employee stock purchase planGrowth Opportunities: Tuition reimbursement and robust training programsEveryday Conveniences: Complimentary meals for employeesWhat Youll Do Here:The Assistant Front Office Manager is an assistant department head role responsible for the strategic vision, operational execution, and financial performance of all areas of the Front Office: Front Desk, Guest Services and PBX. The successful candidate will drive revenue growth, optimize profitability, and ensure an exceptional and consistent guest experience across all interdepartmental areas.Key ResponsibilitiesOperational ExcellenceSupports and Manages theFront Office while working with the other hotel departments. Leadership responsibilities may also include other Operational area of the hotel.Supervise, Empower, Lead, Coach and Motivate the team including Front Office Leads achieving exceptional guest service results and complete associate engagementAbility to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Group Resumes and Hysat verbatims.Responsible for proactively reviewing staffing and equipment needsResponsible for ensuring coordination and execution of the Guest Arrival and Departure experience.Responsible for and assisting with department scheduling and payrollPerforming daily walk-throughs in within the department to ensure safety and Hyatt Corporate standardsAbility to develop ideas for special events and holiday functionsMonitor inventory, control purchasing, and manage supplier relationships to maximize product quality and cost-effectiveness.Coordinates with the sales and events team to align flawless execution for Meeting Planner arrival experienceUpholds impeccable standards of service for an exceptional guest experience.Responsible for working alongside the Front Office Manager for creation and execution of lobby activationsResponsible for working alongside the Front Office Manager ensuring our Upselling program is current and engagedImplement procedures to increase guest and employee satisfactionResolve customer complaints as appropriate to maintain a high level of customer satisfaction and qualityCoach and counsel employees to reflect Hyatt service standards and proceduresFinancial PerformanceAnalyze financial and operational data, including point-of-sale reports, to implement strategies that increase revenue and profitability.Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventoryCreates and implements strategies to drive revenue across the Rooms Division.Work with Revenue and Reservation to ensure the hotel selling strategy is optimized.Optimize staff scheduling to ensure adequate coverage while managing labor costs effectively.Responsible for working alongside Front Office Manager for proactive communication, proficiency and effective results as related to Project OlympiaGuest and Client RelationsServe as the primary point of contact for high-profile clients during the execution phases fostering strong relationships and ensuring contractual obligations are met.Monitor guest satisfaction feedback through various channels, implementing corrective action plans to improve service performance.Analyzes guest feedback through comment cards, online reviews, and direct communication to continuously improve service delivery and guest satisfaction.Develops and implements long-term business strategies for Front Office and Rooms Division.Ensures that all event spaces, restaurant, restaurant kitchen, and equipment are clean pliance and SafetyEnforce all health, safety, and sanitation standards according to local, state, and federal regulations.QualificationsAtleastone yearexperienceina roleas supervisorHotel experience requiredWhy Youll Love Working Here:Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether its career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If youre ready to deliver exceptional service and exceed expectations, were ready for you.Apply Today and start your journey with a brand that is redefining hospitality through care, compassion, and innovation. At Hyatt, youll not only build your career, you will also build a future.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.