Operations Manager

Job Description

Job Description

About us

We are a team of airline catering enthusiasts who believe flying is the greatest privilege and opportunity in the world and, believe it should be a nice experience for everyone. Air Fayre is an award-winning catering team that is in search of the best and the brightest to join our dynamic team of airline catering enthusiasts.

Air Fayre offers benefits including!

• An excellent compensation package that includes a quarterly performance bonus program.
• Medical, Dental, and Vision for employees & dependents at 80% premium sponsorship.
• Free short- and long-term disability insurance and life insurance
• 2-4 weeks of paid vacation
• 401K with a match

Internal Posting: Air Fayre is seeking interested current team members for an Operations Manager opportunity at PDX in Portland, Oregon. Qualified employees with strong operational leadership experience are encouraged to apply.

Mission of role

We’re looking for a hands-on Operations Manager to lead day-to-day airline catering operations at PDX in Portland, Oregon, ensuring flights are built on schedule, service levels are met, and cross-functional teams perform safely and efficiently in a fast-paced 24/7 environment.

This role oversees multiple departments, partners closely with supervisors and leadership, resolves operational issues proactively, and helps drive KPI performance, team development, and client satisfaction while serving as a strong growth opportunity for internal talent.

You’ll be a key operational leader and a trusted backup to the General Manager when needed.

Functions and Responsibilities

• Conduct hourly production audits, review production with department supervisors, and identify potential delays before they impact service.
• Monitor flight-build progress against the production schedule, identify shortages, and escalate potential flight delays to the appropriate manager.
• Track labor hours for overtime and request supervisor approvals as needed to support coverage and productivity targets.
• Provide direction and support to supervisors to ensure shift goals are executed and client deadlines are met on time.

• Develop action plans and countermeasures, assign responsibility, and follow up with supervisors and associates to validate task completion.
• Lead shift meetings, summarize production progress and issues for leadership, and maintain strong communication with the client on service, performance, and improvement opportunities.
• Partner with Shipping and Receiving to audit shipment logs, ensure on-time departures, and prevent discrepancies.
• Support purchasing, billing, fleet maintenance records, compliance processes, and HR-related duties including interviewing, onboarding, and job instructions
• Must m aintain a valid driver's license and a clean driving record, as the role may require driving company vehicles and supporting flight catering operations when staffing shortages or operational needs ar ise.

Qualifications & Educational Requirements

• Bachelor’s degree in Business Administration, Organizational Leadership, Supply Chain, Logistics Management, or an equivalent combination of education and experience.
• 5–7 years of experience in operations management, preferably in a 24/7 environment managing multiple departments.
• Experience building teams, coaching supervisors and associates, and improving retention and performance.
• Strong communication skills and the ability to foster relationships with staff, leadership, and customers at all levels.
• Experience with KPI-driven operations, Microsoft Office, timekeeping systems, and handling HR-sensitive documentation with strong attention to detail.
• Ability to manage multiple priorities concurrently in a fast-paced airport, production, and warehouse environment.

Join us in our mission to uphold the highest standards of quality in our products while fostering a culture of continuous improvement. We look forward to your application!