MKE Service Coordinator

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We are Renewal by Andersen of Greater Wisconsin . Renewal by Andersen is locally owned and is united by the mission to "Do Well, Do Good," and a common goal of making a difference in the lives of our homeowners, our colleagues, our families, and the communities we serve. We are looking for a personable and professional Service Representative to join our Customer Service team to set a new standard in the home improvement industry by solving today's most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience.

PURPOSE: The primary responsibility of a Service and Warranty Coordinator is to provide a world-class experience to all customers. The role develops a special relationship with each customer, being a main point of contact with each homeowner to work through service and warranty claims, schedule service appointments, and guide each customer through their service journey. RESPONSIBILITIES:

• Schedule service appointments for homeowners
• Perform administrative tasks associated with job
• Positive, professional, empathetic, customer-focused, solution-oriented in their work. Results-oriented, proactive ownership of customer issues
• Perform data entry clerical work
• Open and close service tickets and perform exit calls
• Answer phones, emails, texts with homeowner concerns
• Identify homeowner troubles and comes up with resolutions
• Search records and files for specific data and homeowner files
• Proactively identify solutions/options that meet customer needs on product, delivery, and service. Be customer advocate.
• Possess a general knowledge of products and services
• Handle grievances and homeowner concerns
• Coordinate service appointment logistics

BENEFITS:

• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• A culture that supports work-life balance
• An environment where collaboration is key
• 10,000+ employees and career opportunities nationwide

QUALIFICATIONS:

• High School diploma or equivalent
• Minimum of 3-years customer service experience
• Experience with complex scheduling
• Excellent attention to detail
• Basic word processing and spreadsheet skills
• Ability to develop and establish good interpersonal relationships
• Good phone etiquette and verbal/writing skills
• Flexibility & adaptability, ability to work in a fast-paced environment
• General home remodeling knowledge preferred