Bakery Manager

PRIMARY PURPOSE Manage retail operations for the assigned department, making decisions that impact store associates, merchandise quality and presentation, and the level of service offered to our customers. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy through store huddles, role modeling cultural behaviors and using all available tools to manage performance. Ensure store appearance, security, safety, and food safety are consistently maintained at the highest level. Accountable for proper control of company assets. DUTIES AND RESPONSIBILITIES Foster a positive and inclusive environment to retain associates and customers. Ensure that all quality standards are met. Manage department operations in accordance with established department standard practices. Ensure maintenance of the department's appearance and presentation. Hire, train and develop associates to meet department needs. Attain departmental financial objectives. Supervise performance of all duties and responsibilities of all assigned department associates. Role model outstanding friendly customer service. Use good judgement in delegation, assignment, and follow‑up required for efficient performance of the department. Ensure maintenance of accurate records of production, shrink, sales, and inventory. Provide recognition of accomplishments and offer constructive counseling when necessary. Treat all co‑workers with fairness, dignity, and respect. Ensure department associates are properly trained by certified trainers. Ensure all company policies and procedures are followed as outlined. Develop product knowledge in all areas of the assigned department. Use RF unit as needed. Retrieve and organize assigned departments product loads. Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink issues. Conduct performance appraisals on all department associates according to company standards. Maintain effective work schedules to meet production and customer service standards as well as associates’ personal needs. Understand and use company tools such as MPP, financial reports, scheduling, ordering, and business information systems. Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories. Maintain solid communication in the department and throughout the organization. Observe and ensure compliance with company sanitation, safety and food safety standards. Understand the causes and means for resolving and limiting shrink. Have total understanding of the department's standard practice manual and program manuals for each assigned department's program. Perform all other duties as assigned. QUALIFICATIONS Department Manager or equivalent experience required. College degree or equivalent preferred. Must be accredited by the National Registry of Food Safety Professionals or similar organization as a Certified Food Safety Manager (or will attend company‑provided training and achieve accreditation within the first 90 days). Accreditation must be maintained while employed. Strong understanding of store operations and total store merchandising techniques. Excellent interpersonal, customer service, and communication skills. Excellent organizational skills and demonstrated ability and willingness to learn multiple tasks and technical requirements. Demonstrated good judgement solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances. Desire and ability to lead and manage associates across multiple departments. PHYSICAL REQUIREMENTS Ability to use computers and other communication systems required to perform job functions. Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally; push/pull up to 40 lbs. regularly. Meet established volume and fixed activity standards. PREFERRED REQUIREMENTS Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness, and control of other expenses. Foster a sales‑driven, consumer‑focused culture through relationship building and promoting an enthusiastic customer awareness. Provide recognition and constructive counseling to all associates when necessary. Maintain store appearance and product quality conditions. Manage performance of all assigned department associates. Make hiring, training, and performance‑management recommendations for assigned department associates. Support development needs of assigned department associates. Use good judgment in delegation, assignment, and follow‑up required for efficient store performance. Observe and ensure compliance with company security, safety, and food safety standards. Maintain merchandise layout consistent with corporate merchandising philosophy. Understand causes and solutions for inventory shrink issues. Utilize company tools such as MPP, financial reports, scheduling, ordering, and business information systems. Hold a solid understanding of standard practices for all departments. Maintain strong communication with the management team, all associates, and the wider organization. Treat store information as strictly confidential. Perform all other duties and projects as assigned. Must be able to meet physical requirements with or without reasonable accommodations. COMPENSATION Salary range: $18.95 – $27.25 per hour. EEO STATEMENT Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law. #J-18808-Ljbffr