Real Estate Operations & Customer Service Manager

Success Home Team is seeking a talented Operations & Client Service Manager. This role is a mixture of high-level customer service, transaction management, and luxury brand operations. This is a long-term leadership opportunity for someone who wants to lead operational excellence and grow with our organization. Compensation & Benefits Target Earnings: $65,000 - $85,000+ Base salary: $60,000 - $70,000 Performance-based bonus opportunities Matching Retirement Plan Health Insurance PTO Compensation: $60,000 - $85,000+ yearly Responsibilities: What You Will Do System Management & Transaction Oversight Refine processes: Simplifying complex processes into repeatable systems. CRMs and database communication flows. Contract to Close: Manage all contracts from signing through closing with a professional customer service level of detail and client satisfaction. The Playbook: Work with the leadership team to improve the Operations Manual that outlines all systems, standards, and processes, ensuring the business operates flawlessly in any environment. Client Journey & Office Standards Customer Service: Instill a high-touch customer service culture across the client life cycle, ensuring smooth transitions and proactive problem-solving. Office Environment: Curate a welcoming, meticulously maintained office environment and manage vendor relationships to reflect our brand’s precision and warmth. Team Leadership & Growth Leadership: Clear pathways for professional growth and leadership development. Company Growth: As the business grows, assist in hiring, training, and mentoring future administrative staff. Qualifications: What You Bring Experience: 5+ years of experience in high-growth operations, luxury hospitality management, or executive-level real estate administration. The "Calmest Person in the Room": A high Adversity Quotient (AQ) with the ability to remain composed and solution-focused during complex and highly emotional real estate transactions. Operational Mindset: Exceptional organizational skills.Understand how to simplify complex processes into repeatable systems. High EQ: Communicate with clarity, professionalism, and genuine warmth. What Sets You Apart You treat internal team members like VIP clients with proactive support. You understand how luxury brands build die-hard loyalty through predictability and consistency. You thrive on creating experiences where clients say, "This was seamless," and agents say, "I can’t imagine running this business without you." About Company Welcome to the Success Home Team . Proudly serving St Paul, Minneapolis, and the 7-county Twin Cities metro. Led by founders Jonas and Holly Stomberg, who bring over 20 years of experience, we deliver a clear strategy, proven results, and a high-touch client experience. As we focus on system refinement and growth, we are actively searching for high-quality people to strengthen our operations and enhance our lead generation efforts. We believe trust is built through consistency, care, and follow-through. If you are looking to be part of a team that is in the client's corner from day one to beyond closing, join us as we help clients: Buy smart. Sell for more. Move with confidence. #WHRE2 Compensation details: 60000-85000 Yearly Salary PIe70cc28ed84f-37344-41005838