Support Engineer Level 3

The position calls for a hard‑working support engineer with varied skills ranging from workstation support to network administration. Good communication and organizational skills are a must. Key Responsibilities Provide dedicated, hightouch IT support, ensuring rapid response and realtime resolution of all technology issues. Support and maintain multiple devices, ensuring seamless synchronization and configuration across devices. Manage and troubleshoot applications essential to the workflow, including Windows, Outlook, Microsoft Teams, OneNote, etc. Partner closely with the administrative team to identify, triage, and resolve issues. Perform device configuration, software updates, and proactive system maintenance to ensure reliability and peak performance. Maintain documentation of configurations, preferences, and troubleshooting steps for continuous service excellence. Requirements Minimum 5 years of IT support experience, with at least 3 years dedicated to executive or senior-level support. Strong familiarity with Microsoft 365 suite (Outlook, Teams, OneNote) and other collaboration tools such as Google Admin and ServiceNow. Excellent troubleshooting skills and ability to diagnose issues quickly under pressure.Exceptional communication and interpersonal skills, with a whiteglove customer service mindset. Ability to work independently and work in a team setting. Experience with Intune Mobile Device Management (MDM). Onsite presence is required for this position. Note: Clients require fingerprinting and background checks. Candidates will have to comply. #J-18808-Ljbffr Edu Tek Ltd.