IT Service Delivery Manager - Manufacturing

About UsHitachi Energy is committed to innovation and sustainability.DescriptionThe OpportunityAre you ready to drive value and business growth at Hitachi Energy? We are seeking a Factory IT Site Delivery Manager for our Jefferson City Factory. In this role, you will be responsible for delivering IT solutions and services, consulting with business leaders, and ensuring the seamless operation of IT infrastructure and applications. As the key point of escalation, you will manage vendor relationships, lead site IT professionals, and ensure that service delivery processes meet organizational objectives. Join us and be a part of a team that values safety, integrity, and innovation.How You'll Make an ImpactManage the Site IT team and resources.Act as a point of contact for IT suppliers and CDC teams.Oversee ticket management, triage, and escalation.Provide onsite infrastructure support and delivery.Maintain governance and security onsite.Collect and manage business requirements for the factory/office.Lead IT build project management.Ensure OT asset IT/OT cybersecurity operational management.Your BackgroundEducation: Bachelor’s degree in computer science or engineering preferred, or 10+ years of experience in Information Systems.Work Authorization: Must have authorization to work for Hitachi Energy in the United States.Experience: Minimum of 5 years in IT, with at least 2 years in an IT management role.Language Skills: Fluent in English with good local language skills relevant to the major country of responsibility.Manufacturing Operations: Familiarity with manufacturing operations methods, processes, and change management is an advantage.Flexibility: Ability to manage multiple shifts of IT resources in a factory environment.Technical Skills: Proficiency in MS Office Products (Excel, Word, SharePoint, Teams, Outlook), SNOW Service Now Enterprise IT Management Platform, Microsoft DevOps, Microsoft Azure, SAP S4Hana, Information/Data & Analytics/Business Intelligence, ITIL, L6S, PM/Agile PM, and COBIT.More About UsHitachi Energy is committed to innovation and sustainability.We offer opportunities for growth and development in a supportive environment.Join a team that values safety, integrity, and collaboration.Ready to make a difference? Apply now and be part of our journey towards excellence!Equal Employment Opportunity(EEO)-Females/Minorities/Protected Veterans/Individuals with DisabilitiesProtected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.