Payments Analyst

Payment Device Technician

Must have technical/functional skills Stripe Payment Devices (Stripe Reader / Stripe Terminal) Equinox Payment Devices Verifone Payment Terminals Payment Device Configuration, Deployment & Support Payment Processing & POS Systems Firmware Upgrades & Device Lifecycle Management Inventory, Depot & Spare Management Windows 11 & Desktop Troubleshooting Basic Networking (TCP/IP, DNS, DHCP) Remote Technical Support & Vendor Coordination

Roles and Responsibilities Install, configure, and deploy payment devices including Stripe, Equinox, and Verifone terminals. Perform device staging, firmware upgrades, software updates, and configuration management. Troubleshoot hardware, software, connectivity, and transaction-related issues on payment devices. Manage payment devices through centralized management portals and ensure successful connectivity to payment processing systems. Provide remote and on-site technical support to business locations, airports, and branch offices. Coordinate with network, server, security, and application teams to resolve payment-related issues. Maintain spare inventory, depot stock, asset records, and device lifecycle documentation. Procure, stock, and manage required payment and IT hardware components. Dispatch configured devices to business locations and track deployment status. Monitor device health, performance, and compliance with organizational standards. Work with vendors and OEMs for escalations, RMA processing, and issue resolution. Ensure adherence to SLA, incident management, and change management processes. Create and maintain operational documentation, SOPs, and knowledge articles. Support business continuity by ensuring payment devices remain operational and available.

Salary Range-$60,000-$80,000 a year