Regional Manager - South Bay Portfolio

Regional ManagerThe John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost?effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.Under the direction of the Regional Director or Vice President, the Regional Manager is responsible for supervising the daily operations of a portfolio of communities managed by JSCo. The Regional Manager interprets and implements management procedures based on the company policies and procedures, as well as all relevant governmental regulations.ResponsibilitiesHires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directivesPerforms timely performance evaluations on employees and assists Property Managers with site-level employees.Approves all new hires, status changes, and terminations for on-site personnel in coordination with Human Resources and the Regional Vice President.Compiles comprehensive reports regarding performance of employees.Responsible for implementation of all laws, regulations and policies regarding fair housing, employment practices, safety rules and all other company policies and proceduresFinancial Accountability (some tasks may be assigned to advanced Property Managers)Prepares annual operating and capital budgetsReviews financial statements and reportsSupervises the collection of delinquent resident accountsEnsures accuracy of accounting/ rent roll reportingPrepares annual rent increase proposals and other financial worksheets, as may be required by JSCo, owner or regulatory agency.Assists in the development, implementation and maintenance of internal controls and procedures that provide operation and fiscal control, cost savings, projections, planning, forecasting and effective utilization of assets and propertiesRegulatory/ComplianceEnsures compliance with requirements outlined in regulatory agreements, contracts, company policies and procedures and that federal, state and local laws are adhered to at all times.Reviews new move in files, recertification files and periodically reviews the Waiting List(s). Verifies rent calculation and the documents used.Responsible for interacting directly with the sponsor and regulatory agencies such as HUD, CHFA, HCD, and TCAC.Attends meetings requested by regulatory agenciesResponsible for placing appropriate property insurance, as approved by the ownerDevelop and implement a marketing plan in accordance with existing Affirmative Fair Marketing Plan, as approved by JSCo.Marketing/ VacancyConducts regular inspections of property and vacant apartments.Makes recommendations to improve marketing and leasing effectiveness.Review traffic reports and keep accurate records to be used as a tool for advertisingReview Marketing/Concession Log to ensure all changes are documented in reference to concessions and resident selection criteriaNew DevelopmentsCompile and prepare marketing and lease-up, fit –up, supply budgetsCoordinate start-up of operations including application process, contract and service procurement, staff hiring and training.Maintain and review weekly reports to OwnerDevelop marketing materials and advertisingPhysical ConditionReview wait list to ensure that it is being maintained properly on Boston PostWalk vacant units to survey rent readinessWalk grounds to ensure that the highest standards are maintainedDiscuss with site manager any current resident issues or maintenance issuesReview recent tenant income certifications for accuracy and timelinessReview Delinquency report and take applicable actionManage on-site staff through periodic site visits, scheduled and unscheduled. Utilize consistent verbal and written communications to provide instructions and feedback. Encourage a team environment at all levels.Coordinate capital improvementsReview maintenance requests to ensure repairs are completed in a timely manner and filed in the maintenance file.Resident RelationsSupervise resident evictions and assists with investigating complaints. Work closely with legal counsel for the property on all matters pertaining to the property.Promote harmonious relations among residents, staff vendors, and the community at-large and the on-site social services coordinator.Assist in the development and implementation of resident activities and property management programs.Develop and maintain relations with community services agencies and other affordable housing groups in an effort to supplement property management service and future resident base.Communication and RelationshipsEffectively and professionally interacts and communicates with senior management, property managers, other employees, vendors, residents, senior staff, owners, sponsors and clients, public agencies.Prepare comprehensive and detailed reports for senior management, clients and agencies. Meet with clients on a regular basis and provide written and verbal reports as needed.Promote harmonious relations among residents, staff, vendors, and the community at-large.QualificationsDemonstrated knowledge in the implementation and maintenance of compliance programs, including but not limited to Department of Housing and Urban Development (HUD), Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, California Housing Rehabilitation Program (CHRP), California Housing Finance Agency (CHFA). Assisted Housing Program (AHP) properties and Project-Based Voucher program through the Housing Authority (PBV).Demonstrated knowledge of applicable local and federal housing laws including Fair Housing and Landlord and Tenant laws required.Demonstrated ability to support and develop diverse environment.Able to work in a fast-paced environment with ability to prioritize assignments to meet deadlines.Demonstrated knowledge of Microsoft Word, Excel and Outlook are essential. Boston Post software knowledge is a plus.A minimum of 4 years of Property Management experience and 2 years of personnel supervision, training and evaluation experience.Knowledge of business and management principles involved in strategic planning, resource allocation, leadership and coordination of people and resources.Basic mathematical skill with excellent reading, writing and communication in English. WORKING CONDITIONS & PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Environment/RequirementsThis position interacts with internal and external individuals (employees, managers and government agencies) on a regular basis: in person, phone and emailIt is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situationsSitting and standing for extended periods of time is necessaryIt is necessary for the position to lift heavy boxes of documents and move them to a storage room that may be dustyIt is necessary for the position to drive extensively to various property locations, valid CA Driver's License and reliable transportation required.TCAC and other various regulatory programsBenefits-at-a-glanceBenefits for Employees who work 30+ hours/week -Medical, dental and vision care; preventative medical care paid at 100%.Vacation leave of up to ten days per year in the first year.Up to 80 hours of sick time per year.Flexible Spending Accounts for Health Care and Dependent Care.Company paid Life AD&D Long Term Disability.Free, confidential counseling through our Employee Assistance Program.Commuter benefit program.Discounts for AT&T and ClassPass.$100 annual Wellness Reimbursement.Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).Benefits for Employees who work less than 30 hours/week -Free, confidential counseling through our Employee Assistance Program.Commuter benefit program.