Customer Service (Inside Sales Associate)

Job Description

Job Description

POSITION: Customer Service (Inside Sales Associate)

FULLTIME/PARTTIME: Fulltime hours

LOCATION: Pacoima, CA

SCHEDULE: 8am-5pm PST

Contracted: ASAP start needed

PAY RANGE: $22- $24 an hour

(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

Inside sales manager responsibilities:

• Sales Order Processing - Order Entry
• Sales Quote Entry - Responding to customer email quote requests.
• Assist CSR team with customer order prioritization and management.
• Excellent attention to detail and strong analytical skills to review product requirements and assess feasibility.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and customers.
• Ability to adapt to changing requirements and work under pressure.
• Interacts with customers daily by answering their questions and directing them to the appropriate service for their needs
• Collaborate with other departments to achieve organizational goals
• Supports aerospace-specific customer requirements and proper management and reviews of documentation, training records, customer quality clauses and compliance with industry standards (AS9100, Nadcap etc.)
• Proficiency in using computer software, including Google Suite (Gmail, Meet, Docs, Sheets, Slides, Calendar) and/or MS Office Suite (Word, Excel, and Outlook). Google Suite preferred
• Experience with Enterprise Resource Planning (ERP) or Inventory Management System (IMS) is preferred

 

Minimum qualifications:

• Experience in inside sales or customer service
• Experience managing customer quotes and entry level product portfolio questions
• Proficiency in Microsoft Office Suite; Google Suite a plus
• ERP experience required (ex: SAP, NetSuite, X3, etc.)
• Highly organized and detail-oriented

Preferred qualifications

• 1-2+ years of experience in inside sales or customer service
• Interpersonal skills
• Problem-solving skills
• Ability to maintain customer confidentiality
• Ability to work collaboratively

Working Conditions:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs.
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email our HR team View email address on us.fitly.work