Claims Assistant - Litigation

MSIG USA continues to grow!

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Position Summary

The Claims Assistant – Litigation provides combined operational, administrative, and legal-support services to the Financial Lines and Cyber Claims teams, with additional support for Trade Credit & Political Risk and Environmental claims as business needs require.

The role supports claims professionals and counsel through accurate claim administration, document management, bill review, court and docket research, related-claim research, tracking and reporting claim information, and preparation of coverage and litigation information. The position does not independently make legal, coverage, settlement, or claim-handling decisions.

Key Responsibilities

• Prepare and process acknowledgment letters, wire/ACH and payment-transfer requests, claim setup materials, correspondence, other routine claims administrative items.
• Support counsel assignment, including referrals to panel counsel and tracking assignment status to help ensure counsel is timely appointed.
• Conduct docket, court-record, public-record, and internet research; organize and summarize relevant filings, parties, counsel, case status, and significant dates for review by claims professionals or counsel.
• Research potentially related claims, proceedings, parties, allegations, or fact patterns and prepare clear summaries with supporting source documentation.
• Assist with organizing policy and coverage documents, litigation materials, settlement documentation, counsel correspondence, and payment records.
• Manage trial and mediation calendars, including tracking scheduled dates, deadlines, and related updates, and communicate upcoming events to the appropriate claims professionals.
• Review legal, vendor, and other claim-related bills for required information, accuracy, and consistency with applicable billing guidelines; track review status and route discrepancies or exceptions to the appropriate claims professional.
• Assist with maintaining claim information, diaries, status trackers, and reporting data; prepare recurring and ad hoc reports on claim activity, payments, significant dates, and other requested metrics for review by claims professionals and management.
• Track adjuster and law license CE/CLE requirements and renewals and authorities.
• Coordinate with claims professionals, Claims Operations, coverage counsel, defense counsel, brokers, vendors, and other stakeholders; escalate items requiring legal, coverage, management, or claims-handling judgment.
• Handle confidential claim, legal, financial, and personal information in accordance with company requirements.

Qualifications

• Paralegal certificate, associate degree, bachelor’s degree, or an equivalent combination of education and relevant experience preferred.
• 2+ year of relevant experience in insurance claims, claims operations, legal or paralegal support, litigation support, legal operations, or a comparable administrative environment is preferred . Candidates with transferable experience will be considered.
• Experience supporting Financial Lines, Cyber, professional liability, management liability, Trade Credit & Political Risk, or Environmental claims is a plus.
• Familiarity with claims-management systems, bill-review or invoice-management platforms, docket or court-record research tools, document-management platforms, and reporting tools preferred.
• Proficiency in Microsoft Office, including Excel, is required.
• Working knowledge of insurance terminology, legal terminology, litigation documentation, or claims-made-and-reported policy concepts is beneficial.

Core Skills

• Strong research, organization, and written-summary skills
• Excellent attention to detail and data accuracy
• Strong claim-data tracking, reporting, and follow-up skills
• Ability to manage multiple assignments and follow-up items
• Professional communication and stakeholder coordination
• Sound judgment regarding confidentiality and escalation
• Accountability, adaptability, and consistent follow-through
• Ability to work effectively under the direction of claims professionals and counsel

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.