Account Management Associate - Job ID 3117

Job Title

Hybrid to Bridgewater, NJ

At iconectiv, trust is more than a principle - it is the foundation of the nation's communications ecosystem. Advancing and protecting that trust is our core mission. Behind every call, text and digital interaction is a highly complex infrastructure that must remain secure, trusted and universally accessible. What appears seamless to consumers and businesses relies on an intricate network of systems, authoritative data and key processes working flawlessly behind the scenes.

Our work delivers the reliability, choice and convenience that modern communications demand as the landscape continues to evolve.

Responsibilities:

• Review of contracts & detailed application documents
• Validation of data against requirements
• Resolve issues directly; escalate more complex customer issues to team leads
• Work to achieve individual productivity metrics, particularly during periods of high demand
• Interact with internal and external contacts via phone or email in a professional manner
• For new projects, develop and implement detailed processes based upon approved high level Methods and Procedures
• Adjust procedures to meet specific needs while adhering to neutrality guidelines
• Recognize potential improvements in Methods and Procedures and make suggestions to team leader
• Assist in managing annual qualification and renewal processes
• Outreach to customers to foster relationships

Requirements:

• Attention to detail
• Ability to adjust to workflow changes quickly
• Ability to work across organizations to implement processes and support customers
• Comfortable working both independently and in a group setting
• Familiarity and comfort with the Microsoft Office Suite, particularly Excel, Word, and PowerPoint
• Comfortable working in fast-paced environment
• Bachelor's degree or equivalent work experience of 2+ years
• US Citizenship required

Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Excellent verbal and written communications skills.
• Strong interpersonal skills
• 2+ years business experience with desired emphasis on customer service

At iconectiv, we expect to pay between $56k- $81kfor this role. This role is eligible for variable pay (bonus). The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, skills, abilities and geographic region.

On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances. Employees will be eligible to participate in our Company's 401k plan and will be eligible for Company Matching and Automatic Contributions. Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company's status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.