Forward Deployed Engineer

Role Description

We are seeking a Forward Deployed Engineer to help customers successfully deploy and operationalize Optura’s AI Enterprise Operating System (EOS). In this highly customer-facing role, you will work directly with healthcare payer and PBM organizations to gather requirements, deploy our platform, and build tailored AI use cases that address real-world operational challenges. You will also serve as a critical connection point between customers and our product team, ensuring customer insights directly inform platform improvements. If you are energized by working hands-on with customers, solving complex system challenges, and building production-grade AI workflows, this role offers the opportunity to drive meaningful impact in healthcare.

• Partner with healthcare customers to understand their needs, gather technical and business requirements, and translate them into effective solutions using Optura’s AI platform.
• Lead deployment, integration, and configuration of the Optura Platform within customer environments to ensure optimal performance.
• Configure serverless and container architectures and leverage any and all cloud platforms to deploy our industry-leading platform.
• Design and build customized AI use cases addressing customer pain points, applying full SDLC principles for AI components.
• Develop detailed documentation for system functionality and integrate AI solutions using Python and JavaScript.
• Implement and optimize agentic systems and retrieval-augmented generation (RAG) techniques.
• Capture, monitor, and analyze KPIs and metrics to drive system and performance improvements.
• Provide technical expertise, training, and guidance to help customers fully leverage the platform.
• Collect, document, and communicate customer requirements and feedback, working closely with the product team to influence platform enhancements.

Qualifications

• Bachelor’s degree in Computer Science or a related field, or equivalent professional experience.
• 3+ years of software engineering or software development experience.
• Experience in a customer-facing technical role such as forward deployed engineer, implementation engineer, or consulting.
• Hands-on experience deploying enterprise software solutions in AI, data, or integration environments.

Requirements

• Experience working with healthcare payers, PBMs, or other regulated industries.
• Expertise with containerization and orchestration technologies, enterprise python, typescript, react or AI frameworks such as langchain, crew.ai.
• Familiarity with cloud environments (AWS, Azure, Google Cloud), serverless architectures, and DevOps pipelines.
• Experience integrating AI models—such as foundation models or NLP systems—into enterprise software.
• Understanding of compliance frameworks such as HIPAA, HITRUST, or SOC2.

Benefits

• Health, dental, and vision insurance.
• Generous paid time off.
• Opportunities for professional growth and development.