Operations Manager

At Bretz RV & Marine, our culture is rooted in our core values of passion, teamwork, growth, family, and profitability. With dealerships across Montana, Idaho, and Washington, Bretz RV & Marine has built a reputation for delivering exceptional customer experiences while creating rewarding careers for our employees. Our Pasco team continues that tradition by living our values every day. Here, we are more than a team; we are a community committed to delivering exceptional outcomes while supporting one another in everything we do. At Bretz, you're not just taking a job, you're building a rewarding career with a company that believes in developing its people.

The employer has identified this position as a safety-sensitive position and requires pre-employment drug screening, including for non-psychoactive THC.

Our Service Operations Manager provides leadership for the daily operations of our Service, Parts, and support departments. This role is responsible for driving customer satisfaction, improving operational efficiency, developing high-performing teams, and ensuring the dealership delivers the exceptional ownership experience Bretz RV & Marine is known for. The ideal candidate is a collaborative leader who enjoys building teams, solving problems, and improving processes while maintaining a strong focus on customer service and profitability.

Responsibilities:

• Oversee daily operations of the RV & Marine Service, Parts, and support departments

• Ensure efficient scheduling and utilization of technicians and service advisors

• Monitor warranty claims, service requests, and customer escalations

• Implement best practices for service and repair procedures to improve efficiency and consistency

• Maintain inventory control for the Parts and Service departments

• Work closely with Sales and Finance teams to support customer satisfaction and dealership growth

• Ensure compliance with company policies, safety standards, and regulatory requirements

• Develop strategic plans to improve operational efficiency and profitability

• Other duties as assigned

Requirements:

• Positive attitude with a strong leadership presence

• Excellent communication and interpersonal skills

• Proven ability to build, coach, and develop high-performing teams

• Strong problem-solving and decision-making abilities

• Commitment to delivering an outstanding customer experience

• Ability to manage multiple priorities in a fast-paced dealership environment

• Strong organizational and time management skills

• Ability to analyze operational performance and implement continuous improvements

• Knowledge of dealership safety standards and compliance requirements

Schedule:

• Full time

• Monday through Friday | Aligns with business hours

• 1 hour lunch

• Overtime and weekends as needed

Education and/or Experience

• Minimum 3 to 5 years of management experience within the RV, Marine, Automotive, or Powersports industries

• Strong leadership experience managing multiple departments

• Proven track record of improving operational efficiency, customer satisfaction, and profitability

• Experience with dealership management systems (DMS), inventory control, and scheduling software

• Experience hiring, training, coaching, and developing employees

• Knowledge of RV and Marine industry regulations, warranty administration, and service operations

• Experience developing and managing operating budgets and financial performance metrics

• Strong understanding of service department workflow and dealership operations

• Experience managing vendor relationships and negotiating with suppliers preferred

Physical Requirements:

• Ability to lift and carry up to 50 pounds

• Ability to bend, kneel, squat, and inspect RVs and boats as needed

• Ability to climb ladders and safely inspect larger units

• Comfortable working indoors and outdoors in varying weather conditions

Compensation

• $95,000 to $105,000 annually DOE

Benefits

• Excellent earning potential and advancement opportunities

• Comprehensive medical benefits package with multiple plan options, including vision and dental

• 401(k) retirement plan with employer match

• Compliance with Washington State benefit and leave requirements, including paid sick leave and paid family leave

• Employee discounts

• Employee borrow program (take a camper and GO CAMPING)

• Profit sharing

Disclosure: This list is not exhaustive. Benefits are governed by plan documents and company policy, and may vary by position, location, and employment status. Eligibility may include waiting periods, hours-worked requirements, and other conditions, subject to applicable law.

Bretz RV's Commitment to You

• Opportunity to work in a family-oriented environment where work-life balance matters

• Growth and advancement opportunities

• Team building activities and events throughout the year

• The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible

Hiring Process Overview:

• Submit your application

• Complete the pre-employment assessment

• Our team will review your assessment and resume

• Qualified candidates will be invited to a Google Meet interview

• Finalists will participate in two in-person interviews

• Hiring decision

About Our Dealership

Bretz RV & Marine is a family-owned dealership group with a deep-rooted history in the outdoor adventure industry. Founded in 1967 in Missoula, Montana, we started with a single location. Over the years, we've grown into one of the largest RV and marine dealerships in the region, with multiple locations across Montana, Idaho, and Washington. Despite our growth, we've remained true to our mission of helping families go camping and boating, enjoy the outdoor lifestyle and get back out quickly when the unexpected happens. We continue to make decisions based on our core values—passion, teamwork, growth, family, and profitability—ensuring that every customer receives a world-class purchasing and ownership experience.

Our success is built on our people. We invest in training, career development, and fostering a culture where every team member feels valued. Whether you're on the sales floor, in the service bay, or behind the scenes, you play a crucial role in helping our customers create lifelong memories. At Bretz RV & Marine, we don't just sell boats and RVs—we help families embark on their next great adventure. If you're looking for a workplace that values teamwork, customer service, and a shared love for the outdoors, you've found it.

EEOC Statement:

Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.

Products and Brands:

RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.

Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.