Messaging Operations Coordinator

Messaging Operations Coordinator

Chicago, IL (Hybrid)

Vibes' mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl's and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns.

We are currently seeking a detail-oriented Messaging Operations Coordinator to join our Messaging Operations team as a full-time employee. The Messaging Operations Coordinator will be responsible for assisting in activating new campaigns for clients, vendor relationship management, reporting and audit resolution. This position plays a critical role in keeping our team organized and managing effective internal and external communication. An ideal candidate has great organization skills, passion for process improvement, strong written communication, and ability to manage multiple unrelated projects at a time.

This role reports to the Director of A2P Messaging Provisioning and Compliance.

Responsibilities:

• Wrangle multiple parties to ensure we hit deadlines for multiple concurrent projects
• Deliver strong internal and external communication; keep stakeholders in the loop
• Manage short-code inventory and process weekly reports
• Demonstrate strong attention to detail in all interactions with partner companies; maintain "good standing partner" relationship
• Learn and understand industry and government compliance practices related to mobile; develop internal documentation for Vibes employees; Keep key stakeholders (Customer Success, Sales, etc.) up-to-date with changes
• Manage industry and carrier auditing processes, including tracking, reporting, communication with internal teams and industry partners
• Develop strong relationships with internal stakeholders, external partners, and clients

Requirements & Qualifications:

• 1-3 years of experience managing projects with cross functional teams
• Demonstrated track record of effective project management and critical thinking skills
• Strong written and verbal communication skills
• Proactively identify and develop solutions to problems
• Tech savvy: can learn new web-based interfaces quickly, strong working knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
• Ability to effectively manage relationships with on-site and off-site partners and team members
• Client-facing experience preferred
• Organized, motivated, and detail-oriented
• Ability to complete large volumes of work efficiently and effectively
• Professional, reliable, driven, and results-oriented

Our Core Values:

• Respect, honesty, and integrity for all stakeholders
• Always be learning
• Relentless focus on the customer
• Never be satisfied
• Create value
• Seek accountability and ownership

Compensation and Benefits

The base salary for this role is $60,000 - $65,000 annually. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills and certifications. Vibes offers employees a full slate of benefits including competitive salaries, options, medical, dental and vision coverage, short and long term disability, life insurance, 11 paid holidays, flexible vacation, commuter benefits, a 401(k) plan and match, and a paid parental leave program.

Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.