Help Desk Technician

Senior Help Desk Technician IICGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:Backup/Restoration admin/supportFile Server supportUser Account/Mailbox administrationSoftware/Hardware installationHandheld device installation/troubleshooting/supportRemote User setup/support/troubleshootingEnd-user trainingCreation of procedural documentationCreation of spreadsheets/databases for tracking purposesRecord and update required information for all IT-related tickets utilizing ITILCreation of Incident work-log entriesAccurately answer user support questions of software and hardware in the EOUSA office environmentMaintain Account Management forms for new and departed users per Government policy and proceduresProduce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practicesConduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheetsProvide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applicationsSubmit weekly status reports and monthly surveysSet up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interfaceUtilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessionsQualifications:One year or more Adobe Connect or related online meeting center set-up experience.Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include:ITIL Foundations certificationChange Management experienceActive DOD clearance of Level 6 Public Trust or aboveOur Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:Health, Dental, and VisionLife Insurance401kFlexible Spending Account (Health, Dependent Care, and Commuter)Paid Time Off and Observance of State/Federal HolidaysContact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.