Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Technical Support Specialist

Fortinet Inc

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office to provide exceptional customer service and technical help for our loyal customers.The candidate would join our support team that specializes in supporting the following Centralized Management & SOC Solutions from Fortinet:FortiAnalyzer -- Centralized Logging & ReportingFortiManager -- Centralized Configuration ManagementThe engineer will also interface with our QA and software development team to solve customer problems and identify bugs through replication and testing. Wherever possible, the products supported will be actively promoted while looking out for ways that Fortinet can improve both products and documentation.The ideal candidate is not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.As a Technical Support Specialist, you will:Provide direct technical web and telephone supportEnsure that reported issues are well understood and the needed information is collectedTroubleshooting FortiAnalyzer and FortiManagerRecommend corrective actions based on analysis of collected informationProvide Customer education where needed due to gaps in networking, product knowledge etc.Consult technical documentation, bulletins and release notes for known problemsReproduce customer environments using lab equipment and report bugsRecommend alternative solutions or workaroundsManage cases until case closure, taking the initiative to follow up internally as required to obtain changes or solutions needed to resolve the customer's issueManage customer communications and expectations until the closure of each caseProvide knowledge transfer to peer engineersWe are Looking for:4+ years' experience in a technical support role in a networking/security company or equivalent educationStrong understanding of TCP/IP, routing protocols, L2/L3 switchesExperience with security products (especially firewalls and VPN gateways)Strong troubleshooting and problem-solving skillsPrevious experience providing technical support, preferably supporting data networking products and/or security products.Strong English skills both written and verbal.Good to Have:Centralized Configuration Management ToolsSQL syntax & select statement designVM/Cloud EnvironmentsLinux administration (e.g., using YAML to update components) and troubleshooting (system files, processes, permissions).Must be authorized to work in the U.S. without sponsorship.Educational Requirement:Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirableFortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globeFull timePosting Date: 2026-07-03

Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Technical Support Specialist in Atlanta, GA vacancy
  •  ...GA - DBHDD - IT Technical Support SpecialistJob ID: 767094Location: Allen Building, Milledgeville 31062Client: State of GAUnder broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end... 
    Suggested
    Local area
    Immediate start

    My3Tech Inc

    Atlanta, GA
    1 hour ago
  •  ...or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming...  ...collaborating with engineering, product management, and other support teams to identify root causes and implement lasting solutions.*... 
    Suggested
    Full time
    Live out
    Local area
    Remote work
    Flexible hours

    Waystar

    Atlanta, GA
    6 days ago
  •  ...Job Description Job Description IT Technical Support Specialist *Candidate MUST be local to Milledgeville 31062 area* This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal... 
    Suggested
    Local area
    Immediate start

    4P Consulting Inc.

    Atlanta, GA
    3 days ago
  • $500 per month

     ...Technical Support Specialist - Tier IAtlanta, GA (Hybrid)The PositionCallRail is looking for a motivated, detail-oriented, and customer-focused Tier 1 Technical Support Agent to join our team in Atlanta. In this role, you will be the frontline point of contact for our... 
    Suggested
    Work at office
    Immediate start
    Remote work

    CallRail

    Atlanta, GA
    5 days ago
  • $1,700 per month

     ...We are seeking a Technical Support Specialist to join our team in Atlanta, Georgia. In this role you will provide technical support and assistance to our customers, troubleshooting and resolving computer hardware and software issues. This position is suitable for men... 
    Suggested
    Full time
    Remote work

    ExecuStaff Kuwait

    Atlanta, GA
    4 days ago
  •  ...Technical Sales SupportPlease note this is not an IT support role, but a customer service positionPlumbing Matters. We make it better.RWC is a market leader and manufacturer of water solutions for residential, commercial, and industrial applications. RWC's portfolio of... 
    Work at office

    Reliance Worldwide

    Atlanta, GA
    2 hours ago
  • $41.6k - $74.9k

     ...site presence in Decatur, GA, following a hybrid work model. Job Summary We are seeking a dedicated and customer-focused Technical Support Specialist to join our team. In this role, you will provide superior technical support and deliver exceptional customer experiences... 
    Work experience placement
    Work at office
    Remote work

    Acuity

    Decatur, GA
    3 days ago
  •  ...SummaryThis position is located with one of the Air Traffic Organization (ATO), Technical Operations, Operations Support groups. Incumbent serves as a technical expert supporting one or more complex programs critical to the safe and efficient operation of the National... 

    US Government Jobs

    Atlanta, GA
    4 days ago
  • $55k - $71k

     ...Macstadium Tier 1 Support SpecialistMacStadium is the leading provider of enterprise-class...  ...that growth — adding a Tier 1 Support Specialist to continue delivering a best-in-class support...  ...Are Looking For Required:1–3 years in technical customer support, help desk, IT support,... 
    Remote work

    MacStadium

    Atlanta, GA
    2 hours ago
  •  ...highly skilled workforce, Dornbracht sets the standard for excellence in the luxury fittings industry. Role Description The Technical Support Specialist position is a full-time, on-site role based in Atlanta, GA. Responsibilities include providing first-class technical... 
    Full time

    Dornbracht

    Atlanta, GA
    3 days ago
  • $41.6k - $74.9k

     ...Technical Support Specialist IWe are seeking a dedicated and customer-focused Technical Support Specialist to join our team. In this role, you will provide superior technical support and deliver exceptional customer experiences to both internal and external customers.... 
    Work experience placement
    Work at office
    Remote work

    Acuity

    Decatur, GA
    3 days ago
  •  ...CallRail is looking for a motivated, detail-oriented, and customer-focused Tier 1 Technical Support Agent to join our team in Atlanta. In this role, you will be the frontline point of contact for our customers-marketers, agencies, and business owners-delivering exceptional... 
    Work at office
    Immediate start
    Remote work
    Home office
    Flexible hours

    CallRail

    Atlanta, GA
    1 day ago
  •  ...announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners... 
    Work at office

    Fortinet

    Atlanta, GA
    5 days ago
  • $54k

     ...everyday while receiving a robust benefits package designed for every stage of your career! Job Title: Full-Time Technical Support Specialist Agency: Atlanta Technical College Job Requisition ID: JR0000002514 Shift: Day (United States of America) Compensation... 
    Full time
    Shift work

    Georgia Department of Revenue

    Atlanta, GA
    18 days ago
  • We’re Hiring!Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution... 
    Full time
    Temporary work
    Work at office
    Remote work
    Flexible hours

    Citizens Trust Bank

    Atlanta, GA
    5 days ago
  •  ...Position Overview We are seeking a motivated and customer-focused Technical Support Specialist to join our growing team. In this role, you will provide timely technical assistance to customers and internal users, troubleshoot common hardware and software issues, and... 
    Full time
    Part time
    Remote work
    Flexible hours

    Reliable Security Staffing LLC

    Atlanta, GA
    19 days ago
  •  ...as Canada, Spain, France, Australia, and China.Position SummaryHayward is seeking a knowledgeable and customer-focused Technical Support Specialist to join our Commercial Aquatics team. In this role, you will provide technical support for Hayward CAT Controllers and related... 

    Hayward Industries

    Atlanta, GA
    4 days ago
  • $20.81 - $25 per hour

     ...is seeking a highly motivated and detail-oriented Technology Support Specialist to join our team focused on our 5G wireless service. This...  ...supporting our prepaid and postpaid MVNO clients for operational and technical support. The Technology Support Specialist will play a... 
    Hourly pay
    Full time
    Work experience placement
    Remote work
    Monday to Friday

    Telgoo5

    Atlanta, GA
    1 day ago
  • Select how often (in days) to receive an alert: The Technical Support Specialist II, (TSS II) provides advanced technical support while serving as primary escalation point and operational leader across district departments. This role combines hands-on technical expertise... 
    Remote work
    Shift work

    Fulton Schools

    Atlanta, GA
    1 day ago
  •  ...excitingly, our story is still unfolding, and incredible growth opportunities lie ahead... WHAT IS THE JOB? The role of a Technical Support Specialist is to provide on-site & remote support, troubleshooting, installation and maintenance of accounts, network, and computer... 
    Work at office
    Remote work

    Annmashburn

    Atlanta, GA
    2 days ago
  •  ...agencies, a list that spans across the country. Job DescriptionSenior Technical Business Systems Analysts (BSAs) at CapTech work side-by-side...  ..., from discovery through delivery and validation. Lead and support requirements elicitation using interviews, workshops, and... 
    Temporary work
    Work at office
    Remote work
    Visa sponsorship
    Work visa
    Flexible hours

    CapTech

    Atlanta, GA
    3 days ago
  • $54k - $80k

     ...Posting Type Remote Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have... 
    Contract work
    Remote work
    Monday to Friday
    Flexible hours
    Shift work
    Night shift
    Afternoon shift
    Early shift
    Weekday work

    Relativity

    Atlanta, GA
    1 day ago
  •  ...National Christian Foundation is seeking an IT Support professional to maintain digital infrastructure and provide technical assistance. This remote role involves managing support tickets, delivering user support, and creating knowledge resources. Candidates must have... 
    Remote work

    National Christian Foundation

    Atlanta, GA
    20 hours ago
  • $100 - $130 per hour

     ...PermanentBuild a brilliant future with HiscoxSenior Technical Business AnalystLocation: Atlanta, GA |...  ...applications. These product changes support our strategic priorities to digitize...  ...**About Hiscox:As an international specialist insurer, we are far removed from the world... 
    Full time
    Temporary work
    Work at office
    2 days per week

    Hiscox AG

    Atlanta, GA
    2 days ago
  •  ...role integrates complex analytical and technical capabilities within our Salesforce and Marketing...  ...suite Job Duty 1: Provide ongoing user support including troubleshooting and resolution...  ...Salesforce Marketing Cloud Email Specialist Strong skills in needs analysis and eliciting... 
    Contract work
    Local area

    Expedite Technology Solutions

    Atlanta, GA
    5 days ago
  • IT Help-desk TechnicianMetasys Technologies is looking for multiple IT Help Desk Technician candidates for a contract opportunity.Position: IT Help-desk Technician Duration: 1+ month Location: Atlanta, GA 30308 Pay Rate: $15-$17/hr. on W2Candidates will spend their time...
    Contract work
    Immediate start

    Kelly Recruiting LLC

    Atlanta, GA
    3 days ago
  •  ...pioneer with over two decades of excellence, is building a new global Innovation Hub in Atlanta, Georgia. We are hiring a Technical Support Specialist to serve as a support and escalation point for Fortinet customers and partners, enhancing our global Customer Success... 
    Work at office

    Fortinet

    Atlanta, GA
    4 days ago
  • SynXGlobal Inc. seeks a capable Technical Support professional to act as the initial contact for client and staff inquiries, document issues, and assist with hardware and software troubleshooting. You will attend client meetings, update logs, and help create training materials... 

    Synxglobal

    Atlanta, GA
    4 days ago
  • $100k

     ...what they're trying to accomplish, translating those needs into technical requirements, and delivering reporting solutions that drive...  ...experienceSnowflake experienceExperience creating business definitions and supporting enterprise reporting initiativesWhy This Role?If you enjoy... 
    Work from home

    iStaff

    Atlanta, GA
    6 days ago
  •  ...with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many...  ...data from multiple sources into clear, structured requirements.Technical Literacy: Strong understanding of the Software Development Life... 

    Kyyba

    Atlanta, GA
    5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Specialist. Be the first to apply!