Collections & Leasing Specialist

POSITION: Collections & Leasing Specialist

FLSA: Exempt

DEPARTMENT: Multi-Family


POSITION SUMMARY

The Collections & Leasing Specialist is a dual function role responsible for supporting occupancy, revenue integrity, and regulatory compliance for income restricted multi family communities. This position manages rent collections and delinquency resolution while also performing leasing activities including applicant intake, eligibility qualification, and lease execution.

The role serves as a primary point of contact across the resident lifecycle from applicant screening through move out balancing financial accountability, affordable housing compliance, and a high standard of resident service.

GENERAL RESPONSIBILITIES

Collections & Accounts Receivable

• Manage rent collections and accounts receivable for affordable housing communities
• Analyze delinquent resident accounts and prepare reports identifying high risk balances
• Monitor aging reports and collection activity and coordinate next steps with property leadership
• Reconcile resident ledgers and transactions to ensure accurate account balances
• Process rent credits, adjustments, and corrections in accordance with company policy and program guidelines
• Research and assess late fees, charges, and account discrepancies
• Negotiate and document payment arrangements with residents within company and program requirements
• Maintain complete and accurate documentation of all collection activity in the property management system

Leasing & Eligibility Processing

• Conduct leasing activities for affordable and mixed income communities, including tours (in person and virtual)
• Respond to prospect inquiries and follow up to drive application completion
• Collect, review, and verify applicant documentation related to income, assets, and household composition
• Qualify applicants in accordance with LIHTC, HUD, and other applicable affordable housing program requirements
• Maintain and manage waitlists in compliance with regulatory standards
• Prepare, execute, and explain lease agreements and addenda accurately and clearly
• Coordinate move ins, unit assignments, and file completion
• Support lease renewals, transfers, and annual or interim recertifications as needed

Resident Relations & Communication

• Serve as a primary point of contact for residents and applicants regarding leasing, rent, and program questions
• Clearly explain rent calculations, program rules, and payment expectations in an empathetic and professional manner
• Resolve resident billing or leasing concerns in a timely, respectful manner
• Protect the confidentiality of resident personal and financial information at all times

Compliance & Legal Coordination

• Ensure all leasing and collection activities comply with Fair Housing, LIHTC, HUD, and local landlord tenant regulations
• Identify accounts or tenancy issues requiring escalation, notices, or legal referral
• Coordinate with property management, compliance teams, and legal counsel as necessary
• Maintain organized, audit ready resident and applicant files
• Assist during agency audits, file reviews, and compliance reporting

Reporting & Process Support

• Prepare and distribute regular reports related to collections, leasing activity, and delinquency
• Identify trends affecting occupancy or rent payments and communicate findings to leadership
• Assist with the development and improvement of leasing and collections procedures
• Communicate pertinent information to property management, finance, and senior leadership

Requirements

QUALIFICATIONS & EDUCATION

Required

• Education in Accounting, Finance, Business Administration, or a related field
• Minimum of 2+ years of experience in affordable housing, leasing, collections, or property management
• Working knowledge of income qualified housing requirements
• Strong customer service, negotiation, and communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, etc.)
• Ability to manage multiple priorities while maintaining detailed, accurate records

Preferred

• Experience with LIHTC, HUD, or other regulated affordable housing programs
• Knowledge of landlord tenant and eviction laws
• Experience with property management software (Yardi, RealPage, AppFolio, MRI)
• Bilingual

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently lift and/or move up to 10 pounds; occasionally up to 25 pounds
• Regularly required to sit, stand, walk, talk, and hear
• Occasionally required to use hands to handle or feel, reach, stoop, kneel, crouch, or crawl