Collections Specialist

Senior Collections Analyst

Our client is looking to bring on a contract to hire Senior Collections Analyst - You will solicit payments for overdue accounts through regular follow-up with delinquent customers; demonstrates excellent customer service skills; regularly reviews aging reports and accounts receivable balances of assigned customers and takes appropriate steps to obtain payments. Uses good judgment and initiative to resolve problem accounts. Possesses strong computer user abilities/aptitude to creatively and effectively work with the Oracle and Essentus systems. Handles special projects and assignments as requested. Assists employees with daily problems and trains new employees.

Responsibilities:

• Responsible for collecting past due invoices on a timely manner.
• Provide customers with proof of deliveries, copies of invoices etc.
• Negotiate payment arrangements with customers.
• Reconcile accounts to present the customer with an accurate balance.
• Discuss past due accounts with management and the sales department to find the best way to collect or release accounts from credit hold.
• Report to management any delinquent account that might affect our cash forecast.
• Request claim investigations to issue credit memos.
• Send collection letters and statements.
• Assists the EDI Department with the correction of invoices and transmission problems.
• Able to navigate in different customer websites to retrieve payment information.
• Prepare a weekly/monthly report for upper management with collection updates.
• Must keep the sales department aware of high-risk accounts.
• Maintain the debit balance and buyer hold report up to date.
• File claims with the factor company promptly.
• In charge of sending daily forecast updates.
• In charge of assisting other collectors.
• Assist in training new employees.
• Be able to assist upper management.
• Assist in month-end closing.
• Prepare month-end comments for Specialty Accounts.
• Reconcile CIT (302H) and the end of the month for Cash applications.