Service Desk Analyst
TEEMA
Job Description
Job Description
Service Desk Analyst
Are you a customer-focused technology professional who enjoys solving problems and helping people? We are seeking a Service Desk Analyst to join a fast-paced enterprise support team. This is an excellent opportunity for someone with early-career IT support experience who wants to strengthen their technical skills while working in a collaborative, service-driven environment.
What You’ll DoProvide responsive technical support to end users by phone and other support channels.
Troubleshoot password resets, login problems, and account-access issues.
Diagnose and resolve basic hardware and peripheral problems involving keyboards, mice, monitors, printers, and related equipment.
Assist users with Windows-based troubleshooting and common desktop-support issues.
Deliver professional, friendly, and efficient customer service while documenting and resolving technical concerns.
Escalate more complex issues when appropriate.
At least 1 year of customer service, help desk, or technical support experience .
Strong verbal communication and phone-support skills.
Hands-on experience troubleshooting PCs and common peripherals.
Familiarity with Windows environments and desktop technical support.
Experience with Google Workspace , including Gmail, Docs, Sheets, and Slides.
Working knowledge of Microsoft Office , including Excel, Word, PowerPoint, and Outlook.
Energetic, dependable, and service-oriented approach to supporting users.
Ability to communicate technical information clearly to non-technical users.
Various shifts are available Monday through Saturday , with schedules ranging between 5:00 AM and 9:00 PM .
This is a great opportunity to build your IT support career, gain enterprise-level experience, and become part of a team focused on delivering an outstanding end-user experience.
Vacancy posted 3 days ago
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