Help Desk Technician

Help Desk Support TechnicianA growing organization in Phoenix, AZ is looking for a Help Desk Support Technician to join its internal IT team. This is a full-time, direct-hire, fully onsite opportunity supporting employees across multiple business locations. This person will provide Tier 1 technical support in a Microsoft environment, working with Microsoft 365, Active Directory, Windows 10/11, desktop hardware, peripherals, and proprietary business applications.The company is in the middle of a major technology transformation as it brings more of its IT operations in-house and modernizes infrastructure across a growing number of locations. They have already invested more than $500,000 into infrastructure upgrades, including data center improvements, new fiber connections, and replacing legacy environments. This is a great opportunity for someone with a few years of IT support experience who wants to continue building their technical skill set, work alongside experienced infrastructure professionals, and eventually grow into Systems Administration or Infrastructure.Required Skills & Experience2-3 years of Help Desk, Desktop Support, or IT Support experienceExperience supporting Microsoft 365Active Directory user administration, including password resets, account management, and account unlocksWindows 10/11 troubleshooting experienceExperience troubleshooting laptops, desktops, and peripheral devicesStrong customer service and communication skillsAbility to prioritize and manage multiple support requests in a fast-paced environmentDesired Skills & ExperienceCompTIA A+, Network+, or Security+ certificationExperience with NinjaOne or a similar ticketing platformBasic networking knowledgeExperience supporting printers or production environmentsInterest in continuing to grow within Infrastructure or Systems AdministrationWhat You Will Be DoingTech Breakdown70% Windows Desktop & Microsoft 365 Support20% Active Directory & User Administration10% Hardware Deployment & IT ProjectsDaily Responsibilities90% Hands-On Technical Support10% Project Work & Team CollaborationThe Offer$55,000 – $70,000 annual salaryYou will receive the following benefits:Medical, Dental, and Vision Insurance401(k)Two weeks of accrued PTOPaid HolidaysFlexible scheduling when business needs allowCareer growth opportunities within the expanding IT organizationApplicants must be currently authorized to work in the US on a full-time basis now and in the future.Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.