Technical Analyst

Technical Support ManagerThis role requires an experienced technical professional to manage system incidents and oversee job scheduling software. The on-site position operates in Tempe, AZ or Charlotte, NC, and requires rotating after-hours on-call support.Key ResponsibilitiesMonitor Outlook, Teams, and ServiceNow for incidents and questions.Review logs to identify and resolve issues.Oversee the deployment, configuration, and optimization of job scheduling software.Perform testing of all new/updated applications, processes, and data feeds.Monitor critical systems to ensure running as expected.Document technical issues, solutions, and processes for future reference and analysis.Qualifications and Skills5+ years of experience in application support.Experience with enterprise job scheduling software (e.g., JAMS, etc.).Familiarity with digital workflow platforms (e.g., ServiceNow) and ITIL methodologies.SQL for troubleshooting issues with queries is preferred.Familiarity with ERP systems (e.g., PDI Enterprise, etc.) is preferred.Experience with fuel systems is preferred.Soft SkillsStrong analytical and critical thinking skills to resolve complex technical problems.Excellent verbal and written communication skills.Strong organizational skills and ability to manage multiple tasks.Ability to work independently and part of a team.Work ConditionsThis role requires working in a CK office 5 days per week (Monday through Friday). The preferred office is Tempe, AZ. An alternate option is Charlotte, NC.This role requires acting as the primary after-hours on-call support once every four weeks, and backup support once every four weeks.