Gear Expert

About Peak Design

Okay, the premise for this role is pretty simple: we have a pop-up shop in Bridgeport Village. There are tons of people worldwide who are fanatically in love with our award-winning products and want to come to check it all out in-person. We need you to give them a big ol’ Peak Design welcome. Honestly, this isn’t your typical retail job because this isn’t your typical retail store. It’s way doper.

About the role

Retail and Front-End Things:

• Greet and determine the needs of every customer that walks through the door.
• Know every product inside and out and be able to explain its multiple uses as well as how it fits into our ecosystem of products.
• Handle product returns, warranty claims, and concerns impressively.
• We stand behind every product for the life of it and take pride in friendly, no-hassle returns and lifetime warranties.
• Handle product support issues, both in-person and on the phone.
• Our store is a place where existing customers are encouraged to seek product help.
• You will learn how to operate our simple point-of-sale (POS) system.
• Be the ears on the ground.
• Internalize customer feedback and provide that feedback to the store manager.
• Be an individual.
• Be creative.
• Be proactive.
• We welcome your input and will support your role in your greater community.
• If you have ideas about how to make our store more inviting, inclusive, and dynamic, we welcome them.

Merchandising and Back-End Stuff:

• Maintain an immaculate environment within the store and outside the store.
• Leave no strap dangling, no hang tag askew, no bag off-kilter, and no leaf unswept on the sidewalk.
• Make sure what is on the floor is neatly assembled and hung correctly.
• Maintain a clean and well-organized stock area.