Supervisor

Retail Supervisor – IT’SUGAR Job Overview IT’SUGAR is looking for a fun and dynamic Retail Supervisor to join our team. As a Retail Supervisor you will be the premier “SUGARTAINER” in charge of delivering a sweet customer experience while promoting our brand. This position is a steppingstone towards a management role within IT’SUGAR. What you’ll do Act as a leader on duty. Oversee the daily operation of the store and ensure that sales objectives are met. Evaluate daily operations and make recommendations or initiate action to enhance productivity, efficiency, effectiveness, and profitability. Foster a productive work environment through consistent coaching and training of Sales Associates. Demonstrate a positive, enthusiastic and brand proud attitude. Promote safety for both customers and associates by adhering to company guidelines. Partner with the store manager to identify ongoing challenges and present solutions. Deliver Exceptional Customer Service Follow our customer engagement model SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining and thanking the customer. Assist customers with requests and inquiries. Ensure the sales floor is clean, organized and maintains store visual standards. Operate POS/ register to properly cash out all customers. Achieve Sales Goals Follow through on customer requests for specific items and suggest additional products. Use selling skills by explaining benefits, features, prices, quality, value, and other product information. Support Store Operations Maintain store cash handling records, reports, and opening and closing procedures. Ensure visual standards are appropriate and support the brand image. Merchandize displays to visual guidelines. Plan, coordinate, and set up special events and promotions. Maintain communication with associates regarding product recommendations to increase sales/inventory. Understand all Loss Prevention (LP) policies and procedures and communicate LP issues with the Store Manager. Operational responsibilities include, but are not limited to, salesfloor/backroom/restroom maintenance, cleaning, mopping, etc. Embody Our Core Values Represent our core values: Positive, Playful, Present and a Difference Maker. Display enthusiasm and cheerfulness while working collaboratively in a team environment. Requirements Must be 18 years of age or older. Education: High School diploma or equivalent preferred. Years of Experience: 2 years of retail experience and at least 1 year of supervisor experience preferred. Willing to work a flexible schedule including days, evenings, weekends, and holidays. Able and willing to work 32-40 hours a week. Must be able to use a POS/cash register. Able to stand and walk for long periods of time; reach with hands and arms and talk or hear. Able to independently lift/move up to 25 lbs; able to lift/move up to 50 lbs with assistance. Must be able to work alone or with minimum amount of supervision. Benefits Flexible scheduling Career growth opportunities Continuous Training and Development 30% Employee Discount Perk Spot (Discounts on cell phone, travel, events, etc.) 401k with company match beginning the 1st of the month following 60 days of employment. Employee Assistance Program Medical, Dental, and Vision Insurance Paid Time OffHealth Savings and Flexible Spending Account Legal Services #J-18808-Ljbffr IT'SUGAR