Field Service Technician, Commercial

Commercial Field Service Technician

Do you have a passion for accelerating the world's transition to sustainable energy? As a Commercial Field Service Technician, you will report to the Field Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla's energy products including but not limited to: Commercial solar PV systems, Batteries such as Powerpacks and Megapacks, and Electric vehicle Charging Stations.

The Field Energy Operations team is responsible for the ongoing success of Tesla's class leading fleet of energy products. As part of our team, you will be empowered to work across the entire Tesla organization to solve problems and ensure the success of our Commercial Energy field service execution. Working cross-functionally with Field Service Technician and Electrician counterparts, Environment and Operations personnel, Health and Safety, and Field Service Leadership teams, you will leverage your hands-on knowledge and experience to ensure a positive customer experience and exceptional performance of Tesla's Commercial products.

Responsibilities

• Perform required preventive maintenance activities on commercial inverters to maintain warranty coverage
• Respond to corrective maintenance cases on commercial solar PV, commercial energy storage systems, vehicle charging stations and updating online case logs accurately
• Attend and demonstrate outstanding performance at multiple inverter training schools
• Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
• Report writing, where required, to comply with deliverables in commercial O&M contracts
• Respond to customers' concerns with the performance or functionality of their system
• Ensure the vehicle, tooling, electronics, software, and company issued property are well-kept

Requirements

• Electrical trades experience within troubleshooting power electronics and low voltage controls
• Previous experience working with power/hand tools, electrical equipment, isolation meters and multimeters
• Experience navigating numerous computer applications and technology independently
• Flexibility to work on weekends and/or overtime along with overnight stay to support Tesla's critical mission
• Ability to travel to numerous sites daily and travel up to 2 weeks at a time with short notice. Must have compliant government issued identification for domestic air travel and/or to access certain federal facilities
• Valid driver's license required
• Must be able to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently

Compensation & Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program