Clinical Service Representative I-Peds ID

Clinical Service Representative I-Peds ID

Provides first line of support and problem resolution for selected programs and services. Provides customer service for patients accessing multi-disciplinary outpatient clinics serving pediatric and adult patients, including HIV infected and affected populations. Expedites check-in/check-out process by reviewing appointment status to view information regarding appointment and insurance information. Collects pre-visit payments and communicates with clinical team members regarding factors impacting the patient visit and general clinic-patient flow. Works with integrated patient centered medical home team to provide patient care and perform administrative duties in a friendly and helpful manner.

Point of Service Operations Serves as a first-line liaison for internal and external customers, including guests, clients, faculty, staff, students, vendors, and others. Communicates with customers in person, by telephone, email, fax, or postal mail. Greets patients and confirms appointments. Inspects insurance cards or authorization notices. Identifies and collects deductibles, co-payments or deposits on services. Explains and satisfies any necessary patient signature requirements. Performs CSR duties at multiple clinic locations. Makes phone contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. Maintains patient scheduling functions and sets patient appointments through established guidelines. Interviews and completes the registration process for patients utilizing the specific service. Operates various office equipment and computer systems. Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department- perform other general office and administrative duties, such as filing, receiving and sorting mail. Provides administrative support to providers and management staff and assists in organization of clinical service. Problem solves issues with registration, schedules, appointments, etc.

Expected Salary: $17-$18/Hr

Preferred: Two to four years clerical/customer service experience preferred, ideally in a health care related industry serving HIV/AIDS population. One year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material preferred.

Background Check is Required. To be considered you must upload your Cover Letter, Resume/CV, and contact information for 3 References. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Degrees earned from an education institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by the National Association of Credential Evaluation Services (NACES). The University of Florida is a public institution and subject to all requirements under the Florida Sunshine and Public Records laws. If an accommodation due to a disability is needed to apply for this position, please call (352) 392-2HRS or the Florida Relay System at View phone number on click.appcast.io (TDD). Hiring is contingent upon eligibility to work in the US. Searches are conducted in accordance with Florida's Sunshine Law. This position is eligible for Veteran's preference. If you are claiming Veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required: Yes