Night Auditor Full Time

Night Auditor Full Time

La Quinta Inn - Cedar Park Posted a day ago, valid for 2 days

Cedar Park, TX 78630, US

Competitive

Full Time

Paid Time Off

Sincere Hospitality is hiring a Night Auditor to enhance guest experiences at their new management company.

The ideal candidate should possess a high school diploma or GED and have at least one year of relevant experience.

This position offers a competitive salary, along with benefits such as vacation pay, hotel discounts, and birthday pay.

The Night Auditor will handle check-ins and check-outs, manage guest inquiries, and maintain accurate records.

Candidates must be available for morning and evening shifts, including weekends and holidays.

Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.

Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy the silence of night and think of yourself as a night-owl? If you relate to any of these qualities, this could be the fulfilling job you are looking for!

As a pivotal member of the hotel, the Night Auditor is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay.

The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below.

Warmly and professionally welcome all guests and ensure quality check-in and checkout experience.

Handles confidential information, including guest records, with a high degree of integrity.

Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy.

Responsible for cash drawer contents and transactions during shift.

Maintains and updates accurate records using the hotel's systems, such as the PMS system.

Demonstrates a keen eye for detail when performing Night Audit functions and procedures.

Ensures common areas/entryway/lobby is clean, neat, and orderly.

Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.

Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.

Seek feedback from guests to identify areas for improvement and relay compliments to the team.

Execute check-in/check-out processes with accuracy and efficiency.

Manage reservations, cancellations, and room assignments to optimize occupancy.

Ensures reservation and billing accuracy.

Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests).

Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.

Maintain an organized and tidy front desk area, contributing to an overall positive guest impression.

Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.

Collaborate with team members to find solutions and prevent recurring problems.

Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.

Escalate complex issues to the appropriate supervisor or department when necessary.

Performance will be assessed based on the following: Understanding and timely completion of essential functions & job responsibilities and their impact on the organization. Goal accomplishment and problem solving by being resourceful and applying your knowledge. Communicating effectively and fostering positive relationships with all other colleagues. Attending work on time as scheduled and adhering to attendance policy. Understanding and following processes and procedures for documentation and communication of important information. Guest Service Scores regarding Loyalty Recognition, Overall Arrival Experience, and Overall Service.

High School Diploma or GED Proficiency in Microsoft Office programs Must be available to work morning and evening shifts Must be available to work on weekends & holidays

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms. The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.