Financial Advisory - Client Service Associate

Lead with Purpose. Partner with Impact.

Client Relations Associate will be responsible for delivering exceptional client service, supporting advisors, and ensuring smooth day-to-day operations. This role serves as a primary point of contact for clients, helping maintain strong relationships while ensuring accuracy, responsiveness, and compliance in all client interactions.

What You'll Do:

• Serve as a primary contact for client inquiries and service requests
• Build and maintain strong client relationships through proactive communication
• Assist clients with account-related questions, paperwork, and follow-ups
• Coordinate client meetings, including preparation and post-meeting follow-up
• Prepare and process new account applications and onboarding documentation
• Handle account maintenance requests (transfers, distributions, beneficiary updates, etc.)
• Monitor account activity and ensure timely execution of transactions
• Maintain accurate client records in CRM and custodial platforms
• Support advisors in meeting preparation, including performance reports and financial planning materials
• Generate client reports and assist in portfolio review preparation
• Track and follow up on outstanding client action items
• Assist with implementation of financial plans and investment recommendations
• Ensure all activities comply with SEC/FINRA regulations and firm policies
• Maintain organized client files and documentation (digital and physical)
• Assist with compliance audits, reporting, and documentation requests
• Identify process improvement opportunities to enhance efficiency
• Coordinate with custodians, third-party providers, and internal teams
• Manage task workflows and deadlines to ensure timely service delivery
• Support special projects and operational initiatives as needed

What You Bring:

• Bachelor's degree in business, finance, or related field, or recent graduate
• Experience in financial services, wealth management, or client service is a plus

• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Internal Application Policy:

Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits to support you:

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

Kestra Values: Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.

Lead with purpose. Apply now and help shape the future of Kestra.

Disclosure By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.