DSP Deputy Program Director of Service Delivery

Role Description

The Colorado Department of Revenue (CDOR) impacts every citizen in the state. Within CDOR, the Division of Motor Vehicles (DMV) manages identity security, legal driver credentialing, and vehicle enforcement infrastructure across Colorado. The Driver Services Program (DSP) Service Delivery Unit is the primary public-facing arm of the DMV.

• Accountable for serving millions of residents annually.
• Directs public operations across 35 physical field office branches, the state's mobile operations fleet (DMV2GO), and high-volume, consolidated communication call centers.
• Dedicated to providing secure, efficient, and accessible services while adhering strictly to state and federal statutory frameworks.

The DMV is seeking an innovative, strategically-minded executive to serve as the permanent DSP Deputy Director of Service Delivery. This critical role provides master strategic direction, policy formulation, and structural operational command for the state's entire public-facing motorist services footprint.

• Oversee an indirect organizational footprint of approximately 365 FTE.
• Assist in the definition and execution of long-term program objectives.
• Standardize service baselines, eliminate operational waste, and optimize multi-channel transaction flow.
• Final administrative accountability for the state’s field office branches, the consolidated Driver Services Call Center, and the integrated facilities management function.

Qualifications

• Ten (10) years of relevant experience in an occupation related to the work assigned to this position.
• Two (2) years of experience with public or business administration, establishing goals and objectives, and developing and managing a budget.
• A combination of related education (Business or Public Administration preferred) and/or relevant experience equal to ten (10) years.

Requirements

• Residency Requirement: Must establish residence in the State of Colorado within 60 days of accepting the offer.
• Must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations.
• Final candidates must complete a successful nationwide background investigation and reference check prior to appointment.
• Must maintain a safe driving record and a valid Colorado driver license if expected to drive a State-owned vehicle.

Benefits

• Relocation compensation may be available if an out-of-state candidate is selected.

Company Description

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture.