Receptionist/ Office Support

Job Title

Employees of Darke County Recovery Services, DBA Recovery and Wellness Centers of Midwest Ohio are expected to value highest ethical standards, quality clinical care, and good customer service. We also value quality communication skills in a collaborative, multidisciplinary and often multi-agency service environment.

RWC is an equal opportunity provider and employer.

RWC offers a competitive benefit package including medical, dental and vision. Employer paid short term, long term disability insurance as well as a $25,000.00 life insurance policy for all full time employees. Along with 10 paid holidays, full time employees receive a PTO package that starts accruing at day one, averaging 4 weeks per year. We have an EAP program for staff and a wellness hour monthly. All employees are eligible to participate in our 403B retirement program.

Responsibilities:

• Assisting clients in finding their way around the office by giving them direction to where they need to go.
• Announcing clients as necessary by calling/beeping the provider to let them know the client is in the building.
• Maintaining a professional office environment and promote a positive image for the agency by smiling and greeting all people that enter the building.
• Helping maintain workplace security by issuing, checking and collecting signatures and maintaining visitor logs.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes.
• Preparing meeting and training rooms by making sure the rooms are organized and ready to use.
• Answering phones in a professional manner. This includes handling incoming calls and other communications as well as voicemails and routing calls as necessary.
• Sorting and distributing mail daily as well as Fed Ex or UPS drop off/pick up as needed.
• Scheduling appointments with appropriate providers. Calling to remind patients of appointments.
• Maintaining office equipment and office supplies.
• Creating, maintaining, and entering information into EHR by opening, closing, and processing referrals and laterals as needed. Printing records per requests. Maintaining efficient and timely documentation in the EHR.
• Scanning and uploading documents daily to EHR.
• Collecting of copays and payments from clients and completing the Cash Sheet and printing receipts. Submitting credit card payments into software and emailing Receipts to Accounts Payable.
• Reporting of clients that are delinquent in payment of account. Informs clients of payment expectations.
• Reviewing daily schedule for past balances and/or anything needing updated Gosh Enrollments, jail etc.
• Point of Entry for client enrollment in program
• Quarterly chart audits.
• Complies with Confidentiality and protected health information rules per company policy.
• Traveling to other Recovery and Wellness locations for coverage if needed.
• Performing other duties as assigned.

Competencies:

• Teamwork
• Judgement/Decision Making
• Communication Skills
• Trustworthiness & Ethics
• Accountability
• Communication, Verbal and Written
• Problem solving
• Organizational skills
• Technology Skills
• Client Service/Commitment to Service
• Agency required Trainings
• Job Knowledge and Skill Application

Requirements:

• High school diploma/GED.
• 1-2 years prior experience maintaining a filing system
• 1-2 years' experience performing general office duties
• 1-2 years' experience using Microsoft Office Operation Systems and Applications
• 1-2 years Customer Service helpful.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk and hear.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.