Community Program Manager

J ob Title: Community Program Manager

Department: ASUG Content - Enterprise

Reports To: Sr. Manager of Community Programs

Location: Chicago, IL (Hybrid role - 3 days a week in office)

Company Overview:

Founded in 1991, Americas’ SAP Users’ Group (ASUG) is the world’s largest SAP user group, serving 2,300-plus businesses via company-wide memberships. ASUG is a Chicago-based organization that helps people and organizations get the most value from their investments in SAP technologies. We believe in the power of community and offer our members a wide range of in-person and virtual events, insightful webcasts, and member-told stories with endless opportunities for networking, education, and research. You’ll feel right at home in our community.

Our Values:

• Inspire Trust: We build trust through transparency, integrity, and respect. Join us to be part of a team that values honesty and ethical behavior.

• Lead the Charge: We are pioneers in our field, always striving for innovation and excellence. Be a part of a forward-thinking organization that encourages leadership at all levels.

• Join Together: Collaboration is at the heart of what we do. Work with a diverse group of professionals who support and uplift each other.

• Work Fearlessly: We embrace challenges and are not afraid to take risks. If you are bold and ambitious, you will thrive here.

• Celebrate Customers: Our members are our top priority. Help us create exceptional experiences and celebrate their successes.

Job Summary:

The Community Program Manager plays a central role in developing and executing content strategies that drive year-round engagement across ASUG’s strategic topics and member communities. Reporting to the Director of Content Strategy, this role curates and creates high-impact content, facilitates strategic programming, and serves as a key liaison with member volunteers and SAP points of contact (POCs). With a strong foundation in education and curriculum design, the Community Program Manager helps simplify complex enterprise technology topics to meet the evolving needs of business and IT professionals.

Key Responsibilities:

Strategic Content Development

• Develop and maintain content strategies for assigned communities and strategic topics.
• Design curriculum maps that align with delivery channels including events, collections, and web content.
• Lead the creation of content collections, and supplemental materials tailored to key personas and strategic themes.
• Collaborate with internal teams (e.g., marketing, research, editorial) to align messaging and delivery.

Community Programming Leadership

• Lead virtual programming and support in-person engagements for 5+ communities.
• Facilitate strategy planning sessions with SAP POCs and member volunteers.
• Identify learning objectives and source speakers for Community Conversations and AMAs.
• Create abstracts, discussion flows, and supplementary content to enrich programming.

Content Collection Management

• Curate and maintain five Content Collections as a member-exclusive benefit.
• Source content through audits, internal collaboration, and SME input.
• Produce and repurpose articles, infographics, and other digital assets to support collection themes.

Stakeholder & Volunteer Engagement

• Serve as a primary point of contact for community volunteers and SAP ecosystem stakeholders.
• Coordinate topic and speaker outreach, confirmations, and follow-up for all programming.
• Maintain consistent communication to support collaborative planning and feedback cycles.
• Willingness to travel to support conferences, regional chapter meetings, etc.

Qualifications:

• 7–10 years of experience in content strategy, education, instructional design, or program management, preferably in a tech or association setting

• Strong project management and curriculum development skills

• Demonstrated ability to simplify complex topics and design content for a professional audience

• Excellent written communication and stakeholder engagement skills

• Proficiency with platforms such as Craft LMS, Monday.com, ON24, and Microsoft 365

• Bachelor’s degree in Communications, Education, Instructional Design, or a related field

Success Metrics

• Member engagement with content collections (views, downloads, time on page)
• Session registration and attendance for community events
• Quality and consistency of speaker participation
• Feedback from members, POCs, SMEs, and internal stakeholders

Collaboration & Stakeholders

Frequent collaboration with:

• SAP points of contact (POCs)
• Community volunteers and speakers
• ASUG’s marketing, editorial, and events teams
• Internal product and research stakeholders

ASUG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.