Patient Access Representative

Position Overview

The Patient Access Representative serves as the first point of contact for patients in a medical clinic setting. This role is responsible for providing exceptional customer service, performing patient registration, scheduling, insurance verification, and supporting smooth clinic operations to ensure a positive patient experience

• Greet patients in a friendly, professional, and timely manner.
• Answer inbound calls promptly, politely, and professionally; make outbound calls to confirm or reschedule appointments as needed.
• Obtain, verify, and accurately enter patient demographic and insurance information into the electronic medical record (EMR).
• Schedule and coordinate patient appointments, ensuring date, time, provider, and location are correct.
• Respond to patient inquiries or direct calls/messages to the appropriate staff.
• Explain billing information and assist patients with account questions.
• Manage patient check-in and check-out processes. Check-In: Collect and post payments, update patient demographics, and verify insurance. Check-Out: Schedule follow-up appointments, provide receipts, and confirm next steps for care.
• Scan and upload medical records and documentation into the EMR.
• Verify medical insurance coverage using online tools and phone resources.
• Monitor patient wait times and address concerns to maintain high customer satisfaction.
• Collaborate with healthcare providers and staff to ensure efficient patient flow and clear communication.
• Maintain a clean, organized work area and waiting room environment.

What You Will Need

Education:

• High school diploma or equivalent required; associate degree in healthcare administration or related field preferred. Previous experience in a healthcare or medical office setting preferred.

About UAB St. Vincent's

UAB St. Vincent's, a proud part of UAB Medicine, is a trusted provider of health care, serving Alabama for more than 125 years. With five hospitals and numerous clinics, we're a health care community deeply rooted in compassion, service, and respect for all, guided by the rich legacy of the St. Vincent's name. We're committed to extending kindness and personalized care to patients, their families, and each other. We address the physical, psychological, social, and spiritual needs of our patients. We believe in the power of teamwork and unity, and foster a collaborative spirit among our more than 4,800 employees. As one of Alabama's best hospitals as recognized by U.S. News & World Report, improving the health and lives of those we serve is at the heart of our mission. Join us in continuing our legacy of service and healing in central Alabama, where we can make a lasting impact together.

St. Vincents Health System