Receptionist

Receptionist Position

Ferrara/KME are premiere manufacturers of fire trucks and emergency response vehicles offering a full line of pumpers, aerials, industrial, wildland, and rescue apparatus. Working hands-on with both municipal and industrial fire departments, the Ferrara/KME team thrives on diagnosing departments' current apparatus limitations and response needs to custom design the perfect fire apparatus solution that will stand the test of time.

Ferrara/KME is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.

Job summary:

The Receptionist will be the first point of contact for Ferrara Fire Apparatus. This position will offer administrative support across the organization. The Receptionist is responsible for greeting, welcoming, and directing guests. This position will also coordinate front-desk activities including answering phone calls, directing phone calls, and distributing incoming and outgoing mail/express envelops.

Responsibilities:

• Greet and welcome guests as soon as they arrive at the office in a friendly and professional manner.
• Determines visitor needs and notifies appropriate parties, may direct visitors to the appropriate person and office
• Answers incoming phone calls promptly and courteously. Screens calls to determine appropriate person to direct caller to. Fully screens incoming HR calls to inform HR of who the caller is.
• Takes complete and accurate messages when an individual is unavailable and distributes messages in a timely manner.
• Places phone system on "night ring" mode at the end of the day. Checks for messages and distributes appropriately each morning.
• Provide basic and accurate information in-person and via phone/email
• Receive incoming mail, express envelops, and courier deliveries. Sorts and distributes employee mail by placing in mailbox. Express envelops and courier deliveries are distributed directly to the recipient in a timely manner.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Order front office supplies and keep inventory of stock
• Ensures that reception area is monitored at all times and coordinates with other employees to ensure substitute during absences.
• Updates the customer welcome screen on a daily basis.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing as needed.

Requirements:

• High school diploma required.
• Experience as a receptionist/switchboard operator preferred
• Excellent communications skills and customer service mindset.
• Ability to be resourceful and proactive when issues arise
• Excellent organizational, multi-tasking, and time management skills
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance

Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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