Specialist-Registration I

Registration Specialist I

Location: IU Health West Hospital OB/GYN Department Schedule: MondayFriday, 8:30 AM5:00 PM

Position Overview

The Registration Specialist I plays a key role in supporting a positive patient experience by facilitating smooth and efficient patient flow throughout the OB/GYN department. This role is responsible for patient check-in and check-out, scheduling, pre-registration, and ensuring accurate demographic, financial, and insurance information is collected and entered into the system. The ideal candidate is dedicated, dependable, patient-focused, and thrives in a lighthearted, team-oriented environment.

Onboarding & Growth

• Training: New hires will receive structured orientation with a Team Lead for approximately 6 weeks, followed by reverse shadowing.

• Development Benchmarks:

• 3 months: Working independently

• 6 months: Fully comfortable in the role

• 12 months: Positioned for growth into a Registration Specialist II role

Key Responsibilities

• Facilitate patient flow from point of entry to destination in a timely, accurate, and professional manner

• Register patients by accurately collecting and entering demographic, financial, and insurance information

• Check patients in and out, ensuring a positive and welcoming experience

• Schedule appointments and complete pre-registration activities

• Interview patients to obtain appropriate medical and insurance information

• Explain hospital and departmental charges, policies, and procedures

• Validate and enter charges into appropriate systems and collect payments as required

• Answer incoming calls and appropriately direct patients and visitors

• Support optimal clinical outcomes and maximum reimbursement through accurate documentation

Skills for Success

• Dedicated and dependable with a strong patient-first mentality

• Responsible with a commitment to good attendance and reliability

• Comfortable working in a fast-paced healthcare environment

• Strong attention to detail and customer service focus

• Ability to work collaboratively in a lighthearted, team-focused culture

Required Qualifications

• High School Diploma or GED required

Preferred Qualifications

• Relevant experience in a healthcare setting

• Ability to learn and retain medical coding concepts (ICD-10 and CPT preferred)

• Understanding of insurance information and verification processes

• Knowledge of medical terminology and clinical practices

• Basic proficiency in Microsoft Office (Word, PowerPoint, Excel)