HR Specialist, PXT Employee Onboarding Exp

Amazons Joining Amazon & Contingency Services (JACS) team ensures a safe and trustworthy workplace by managing comprehensive pre- and post-employment verification programs. Our Citizenship Verification program supports eligibility requirements for security-restricted programs across multiple countries and were looking for a detail-oriented HR Specialist to join us.

As an HR Specialist on this team you will own verification requests end-to-end delivering results within tight timelines and handling sensitive employee information with the highest standards of accuracy and confidentiality. You will earn the trust of business partners through proactive communication and consistent follow-through.

This role requires more than processing cases. You will navigate ambiguous scenarios that demand strong judgment identify opportunities to improve how we work and partner with cross-functional stakeholders to strengthen our programs. Your ability to balance speed with accuracy while handling sensitive information is critical.

This team is known for delivering accurate results every time. Youll fit here if you hold yourself to a high standard take ownership of outcomes and focus on making the experience seamless for every employee and stakeholder you support.

U.S. citizenship is required for this role.

Key job responsibilities
Own verification requests end-to-end from intake through resolution ensuring every case is handled with accuracy and within established service-level agreements.
Serve as a subject matter expert in verification requirements and business needs ensuring systems and processes are continuously developed in line with program demands.
Navigate ambiguous or complex verification scenarios requiring independent judgment escalating cases as appropriate.
Serve as a trusted point of contact for business stakeholders on case status process questions and escalations proactively communicating before being asked.
Maintain accurate case records and audit trail integrity handling sensitive personal information with the highest standards of confidentiality.
Identify recommend and support process improvements contribute to operational reporting and update Standard Operating Procedures to reflect current requirements.
Collaborate with cross-functional partners to support onboarding of new programs or customers as verification requirements expand.

A day in the life
You will work independently to manage a queue of verification requests where following established processes accurately is essential to every case. You will balance thoroughness with speed to consistently meet service-level agreements. Each case also requires strong judgment knowing when to move forward when to dig deeper and when to escalate. You will communicate outcomes to employees and the appropriate stakeholders ensuring clarity and accuracy in every interaction. The work is fast-paced and detail-oriented and youll bring a high bar for the experience you deliver.

About the team
Amazons Citizenship Verification team within JACS is a verification service under Amazons employee experience organization. We support eligibility requirements for programs across multiple countries processing thousands of requests annually for business stakeholders and employees who depend on timely accurate results.
Our team is growing as verification requirements expand into new programs and geographies. We value accuracy responsiveness and trust and were focused on building scalable processes that keep pace with Amazons growth. Youll work alongside colleagues who are committed to meaningful work with clear impact where your contributions are visible and valued. Together were building systems and processes that support employees and strengthen our organizations integrity.

- Experience with HR processes and systems
- Bachelors degree or 2 years of relevant work experience

- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 48800.00 - 85400.00 USD annually
USA WA Seattle - 80200.00 - 85400.00 USD annually

Required Experience:

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