Senior ServiceNow Developer

Job Description Summary
Senior ServiceNow Developer - Build, Lead, Transform

Raymond James is seeking a Senior ServiceNow Developer to join our IT Asset Management team-a group dedicated to managing the lifecycle of IT assets across the firm with precision, governance, and strategic insight. This is a high-impact role where you'll not only develop and maintain ServiceNow solutions but also own and build new capabilities, champion change management, and drive innovation through Agile practices.

Job Description

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

What You'll Do

• Lead Development: Design, code, test, implement, and support ServiceNow applications and modules-primarily in ITSM, SAM Pro, Service Portal, and Integration Hub.
• Architect Solutions: Analyze complex business requirements and translate them into scalable, high-quality technical solutions.
• Champion Change: Act as a change management leader, helping teams adopt new processes and technologies with confidence and clarity.
• Agile Execution: Work within Agile frameworks to deliver iterative improvements and respond quickly to evolving business needs.
• Collaborate & Influence: Partner with stakeholders across IT and business units to ensure alignment, transparency, and successful delivery.
• Optimize & Innovate: Recommend new technologies and methodologies to improve performance, reduce risk, and enhance user experience.
• Creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI polices, etc.

What You Bring

• Deep expertise in ServiceNow development, including ITSM, ITOM, SAM Pro, Service Portal, Integration Hub, and Performance Analytics.
• Strong proficiency in JavaScript and ServiceNow scripting.
• Experience with Scoped Applications, Flow Designer, and Integration Hub.
• Proven success in REST API integrations, LDAP, Active Directory, JDBC, and orchestration.
• Hands-on experience with Smartsheet and SharePoint.
• Ability to work independently on complex problems and make sound recommendations based on data analysis.
• Agile mindset with experience working in iterative development environments.
• Hands-on experience designing and implementing automation workflows within the ServiceNow platform to streamline processes and improve operational efficiency.

Nice-to-Have Experience

• ServiceNow Certified System Administrator (CSA) or ITOM certifications.
• Additional ServiceNow certifications.
• Experience leading assurance reviews and post-implementation evaluations.

Why You'll Thrive Here

• A culture that values ownership, innovation, and impact.
• Opportunities to build and lead transformative solutions.
• A collaborative environment where your expertise drives real change.
• Support for continuous learning and professional growth.

Education
High School (HS) (Required)

Work Experience
General Experience - 3 to 6 years

Certifications

Travel
Less than 25%

Workstyle
Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.


We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.