Operations Supervisor

Operations Supervisor

We are seeking an experienced Operations Supervisor to oversee Terminal 5 to Terminal 3 passenger connection operations at O'Hare International Airport. This individual will be responsible for supervising transportation activities, monitoring passenger transfer services, ensuring operational efficiency, and supporting frontline teams throughout the shift.

The Operations Supervisor will oversee a team of approximately three drivers and serve as a working supervisor, operating the shuttle bus when needed to maintain service levels and avoid operational disruptions. This role requires strong leadership, excellent communication skills, and prior airport operations experience, particularly within Terminal 5 operations.

Pay: $25.00/hr The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Shift: Evening Shift (Approx. 7:00 PM – 3:00 AM)

Location: O'Hare International Airport – Chicago, IL

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management

Responsibilities

• Oversee daily T5 to T3 passenger connection operations.
• Supervise and support a team of approximately three shuttle drivers.
• Monitor passenger flow and ensure timely movement between terminals.
• Serve as the primary point of contact for operational issues during assigned shifts.
• Drive the shuttle bus when operational needs require coverage.
• Coordinate staffing and coverage to maintain service without incurring unnecessary overtime.
• Conduct regular observations of terminal operations and identify opportunities for improvement.
• Ensure excellent customer service is provided to passengers at all times.
• Assist in resolving passenger concerns, service disruptions, and operational challenges.
• Communicate effectively with airport stakeholders, management, and frontline employees.
• Ensure adherence to ABM safety policies, airport regulations, and operational procedures.
• Complete required reports, incident documentation, and shift summaries.
• Train, coach, and develop team members to promote operational excellence and accountability.
• Maintain a visible presence within Terminal 5 operations and support daily operational needs.

Qualifications

• High school diploma or equivalent required.
• Previous supervisory or leadership experience required.
• Prior airport operations experience required.
• Extensive knowledge of Terminal 5 operations at O'Hare International Airport is strongly preferred.
• Valid CDL required or ability to obtain and maintain required airport driving qualifications.
• Ability to safely operate shuttle vehicles in an active airport environment.
• Strong leadership and employee management skills.
• Excellent communication and customer service abilities.
• Ability to make decisions in a fast-paced operational environment.
• Strong organizational and problem-solving skills.
• Ability to work evenings, weekends, holidays, and additional hours as operationally required.
• Basic computer skills and ability to complete operational reports.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit