Leasing Consultant

Brief Description Uptown Fayetteville is hiring a customer service focused, sales minded Leasing Consultant to join our sales team! Candidates must have at least 1 year experience in Customer Service with prior Multifamily Leasing experience highly preferred, valid Driver's License required. A Day In the Life of a Leasing Consultant at SYNC Residential: Touring prospective residents while assisting them through the entire application and leasing process Communicating and following up with prospects via the CRM Managing incoming calls and inquiries from current and prospective residents Creating social media content and marketing materials to promote the community Completing outreach marketing within the neighborhood and at preferred employers Completing audits of community website and online listing sites to verify all information is up to date and operating properly Opening and closing model apartment and show units for touring Ensuring move in packets and units are prepared for new residents Planning and participating in resident events Acts as the first line contact, verbally and in-person, for all prospects, vendors, fellow employees, management executives and public in general. Attempts to lease apartments shown and/or preleases apartments with notices to vacate through new contacts and renewals of existing residents. Increase value of real estate by reaching and maintaining maximum occupancy of apartments and their maximum rates. This is a line position with direct impact on company funds. Answers all telephone calls, stands and greets all in-person visitors. Answers inquiries and provides rental information in an enthusiastic and positive manner. Schedules sales appointments. Converts prospect phone calls into property visits. Tours model or market units daily, confirming readiness for presentation each morning and closing each evening. Demonstrates units to prospects in a manner so as to attempt to close 50% of all prospects shown. Must meet individual goals and property goals set by property. Goals may fluctuate depending on the needs of each specific property. Record all traffic and activities daily and applies company guest card and follow-up programs in a prompt and consistent manner. Notifies prospects of application acceptance or rejection within 24 hours of acceptance determination. Completes and reviews market survey to maintain current knowledge of local markets. Receives and records resident service requests ensuring full and accurate information is taken; post completed service requests. Follows up by phone on completed work orders each week. Completes other administrative, marketing and other reasonable duties as assigned. Marginal Duties Make business and locator contacts weekly to promote the property and generate traffic Executes lease paperwork and move in packet, following company policies regarding move-in details including Day 1 walk through procedures with new resident and targets a zero defect move-in experience. Assist in resident retention and relations programs in a manner inviting resident satisfaction and comfort. Keeps leasing office and desks neat and orderly at all times and maintains office standardization system, including filing and forms supplies. Travels to suppliers to pick up parts and supplies as needed. Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc. Immediately record all marketing and traffic including emails, telephone calls, and in-person visits on appropriate reports. Lease apartments and be responsible for all paperwork involved in taking applications. Files own guest cards and maintain according to established procedures. Inspect model and available "market ready" units; communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Update availability report, process applications for approvals. (i.e. credit check, rental history, etc.) Submit processed applications to Property Manager for approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs. Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community. Assist in monitoring renewals. Distribute follow-up on renewal notices. Monitor advertising effectiveness. Gather information about market competition in the area and file. Represent the company in a professional manner at all times. Design and implement and outreach (outside marketing) plan with property manager. Allocate time for outside marketing. (Must provide your own transportation) Experience Requirements A minimum of one year of multifamily leasing experience is highly preferred Previous marketing/ social media content creation highly preferred Must work 2-3 Saturday shifts per month (10am-5pm), MWF 9am-6pm, T/TH 10am-7pm Previous experience with real estate, hospitality, and other service related industries preferred High school graduate or GED is required Proficient in Microsoft Office Excellent verbal and written communication skills and interpersonal skills Valid Driver's License required Benefits Monthly lease commissions ($125) and Resident Renewal Bonus ($125 shared) Full medical, dental, vision coverage options with ancillary benefits available Generous paid time off package Employee rent discount (30% off market rent) Summary Position Summary: Responsible for all sales and on-site marketing and to increase and maintain a high property occupancy and leased position. Serves as first point of contact for property office. #J-18808-Ljbffr