General Manager -- Pain Management Clinic & Ambulatory Surgery Center

Job Description

Job Description

Our Mission

We are dedicated to improving the quality of life of patients suffering from acute and chronic pain through evidence-based treatment, compassionate care, and efficient surgical and clinical services. We are looking for a leader who can bring structure, accountability, and operational excellence to our organization while ensuring that every patient feels respected, informed, and cared for throughout their treatment journey .

We are seeking an experienced and highly organized General Manager to oversee the daily operations of a growing Pain Management Clinic and affiliated Ambulatory Surgery Center (ASC) . The General Manager will be responsible for coordinating and supervising all non-physician personnel, optimizing operational performance, ensuring regulatory compliance, and fostering a culture of exceptional patient care, professionalism, and accountability .

The primary goal of this position is to ensure that every department functions efficiently and cohesively so that patients receive safe, timely, compassionate, and high-quality care at every point of contact.

Key Responsibilities

Operational Leadership

• Direct and oversee the daily operations of the pain management clinic and ASC.
• Develop and implement systems, workflows, and standard operating procedures to improve efficiency and reduce operational bottlenecks.
• Monitor clinic and surgery schedules to ensure appropriate staffing and patient flow.
• Coordinate communication between physicians, clinical staff, administrative staff, billing personnel, and ASC personnel.

Staff Supervision & Development

• Supervise front office, clinical, billing, scheduling, and ASC support staff.
• Conduct hiring, onboarding, training, performance evaluations, and corrective actions when necessary.
• Promote teamwork, professionalism, and a patient-first culture.
• Ensure employees understand and follow company policies, safety standards, and regulatory requirements.

Patient Experience

• Champion exceptional customer service and compassionate patient care.
• Address patient concerns and resolve complaints in a timely and professional manner.
• Monitor patient satisfaction trends and implement improvement initiatives.
• Ensure patients receive clear communication regarding appointments, procedures, insurance, and follow-up care.

Financial & Administrative Oversight

• Monitor operational expenses and identify opportunities for cost savings.
• Review productivity metrics, scheduling efficiency, and revenue cycle performance.
• Collaborate with leadership and accounting personnel on budgeting and financial planning.
• Ensure accurate documentation and reporting across all departments.

Compliance & Quality Assurance

• Maintain compliance with HIPAA, OSHA, CMS, AAAHC/Joint Commission (as applicable), and state regulatory requirements.
• Support quality assurance and risk management activities for both the clinic and ASC.
• Ensure proper credentialing, licensure, and training records are maintained.
• Participate in audits, inspections, and accreditation activities as needed.

Qualifications

Required

• Bachelor’s degree in healthcare administration, business administration, nursing, or a related field or equivalent healthcare management experience .
• 3–5+ years of healthcare management experience , preferably in a physician practice, surgical center, or multi-site outpatient setting.
• Demonstrated experience supervising multidisciplinary teams.
• Strong knowledge of medical office operations, scheduling, billing processes, and healthcare compliance requirements.
• Excellent organizational, leadership, and problem-solving skills.
• Strong written and verbal communication abilities.

Preferred

• Experience in pain management, orthopedics, spine care, anesthesia, or ambulatory surgery operations .
• Familiarity with ASC accreditation standards and surgical workflow.
• Experience with electronic health record (EHR) and practice management systems.
• Certification such as CMPE, CASC, or other healthcare management credentials is a plus.

Key Competencies

• Leadership and team development
• Operational efficiency
• Patient-centered decision making
• Conflict resolution
• Regulatory compliance
• Financial awareness
• Attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Success Measures (First 6–12 Months)

The General Manager will be considered successful by demonstrating measurable improvement in:

• Staff accountability and retention
• Patient satisfaction and service recovery
• Clinic and ASC workflow efficiency
• On-time surgery starts and scheduling coordination
• Compliance readiness and audit performance
• Communication and collaboration across departments
• Overall operational stability and effectiveness

Work Environment

• Full-time position
• Primarily on-site at the pain management clinic and ASC
• Occasional early morning or extended hours may be required to support surgical operations
• Fast-paced healthcare environment requiring professionalism, discretion, and adaptability

Compensation & Benefits

• Competitive salary based on experience
• Performance-based bonus opportunity
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Continuing education and professional development support