VP of Customer Success
Opportunity Healthcare
Valeo Resources has partnered with a B2B SaaS / CRM technology organization (Salesforce-like platform) . We are currently seeking candidates for a full-time Vice President of Customer Success to join the team. In this role, you will oversee the full post-sale customer lifecycle, leading implementation, enablement, support, retention, and expansion for mid-market and enterprise customers.
Position: Vice President of Customer Success
Company: B2B SaaS / CRM Technology Organization
Location: Remote USA
Schedule: M-F, day shifts (Full-time - W2)
Responsibilities:
- Own and scale the end-to-end customer success strategy from onboarding through renewal
- Lead Customer Success, Implementation, and Support teams
- Drive adoption, retention, net revenue retention (NRR), and customer satisfaction
- Partner cross-functionally with Sales, Product, and Engineering
- Establish customer health metrics, KPIs, and Salesforce-based reporting
- Serve as executive sponsor for key enterprise accounts
- 8+ years of leadership experience in Customer Success within B2B SaaS
- Strong Salesforce or Salesforce-like CRM platform experience
- Proven success improving retention and driving expansion revenue
- Excellent executive communication and operational leadership skills
- Competitive base salary + bonus
- Equity opportunities
- Comprehensive medical, dental, and vision benefits
- PTO and paid holidays
Vacancy posted 3 days ago
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