Customer Success Representative

Customer Success Representative

Are you passionate about creating outstanding customer experiences and helping drive operational excellence? Join Hitachi Energy's Components Division in Alamo, TN, as a Customer Success Representative. In this exciting role, you'll be the trusted connection between our customers and the business, ensuring every interaction is seamless, responsive, and solution focused.

You'll guide customer orders from entry through delivery, working closely with cross-functional teams to maintain quality, accuracy, and timely execution. Your proactive communication, attention to detail, and customer-first mindset will help build strong relationships and deliver exceptional service.

This is more than a customer support positionit's an opportunity to influence the customer journey, improve processes, and contribute to business success. You'll be part of a collaborative team that values innovation, continuous improvement, and professional growth. If you enjoy solving challenges, building partnerships, and making a measurable impact in a fast-paced environment, we'd love to hear from you.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How you'll make an impact

• Process customer orders and support clean order initiatives to enhance operational efficiency.
• Partner with engineering teams to ensure complete and accurate drawing packages.
• Manage order changes and coordinate with internal stakeholders to deliver successful outcomes.
• Support revenue objectives by resolving shipping holds and participating in revenue review activities.
• Handle return authorizations, concessions, billing milestones, and invoice follow-up.
• Apply continuous improvement and lean principles to strengthen processes and customer satisfaction.
• Monitor shipment schedules and proactively communicate updates or potential delays.
• Escalate critical issues and collaborate across teams to drive timely resolution.

Your background

• Minimum 2 years of experience in customer service, order management, or a related field.
• Degree in Business or a related discipline preferred; equivalent experience will also be considered.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a dynamic environment.
• Experience with Microsoft Office applications; SAP knowledge is advantageous.
• Understanding of basic accounting principles and project management concepts.

More about us

• At Hitachi Energy, we are advancing a sustainable energy future through innovation, collaboration, and technology.
• Join a diverse and inclusive global team that supports continuous learning, development, and career growth.
• Build a rewarding career with opportunities to expand your expertise, take on new challenges, and make a meaningful impact every day.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.