Information Technology Specialist (CUSTSPT) NF-03

Summary This position is located within the Support Services Division of the Directorate of Family, Morale, Welfare and Recreation (DFMWR) Support Services Division. Announcement will have a first cutoff date of September 4 , 2026, and applicants that submit a complete application packet prior to that date and found eligible may be given first consideration. Incentives and Bonuses Incentives will not be paid. This job is open to the public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency: United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation. Duties Supports Information Technology (IT) needs for dynamic environments including McCoy’s Community Center, Marketing, Outdoor Recreation, Fitness Center, Sportsman’s Range, Bowling Center, Campground, and Ski Area. Installs, configures, troubleshoots, and maintains system hardware and software. Delivers timely and effective assistance to end-users to ensure seamless functionality of Morale Welfare and Recreation (MWR) systems. Responds to service requests, documents support actions, analyzes basic technical facts, and determines appropriate methods for problem resolution using established IT practices, procedures, and policies. Provides user assistance and introductory support for tools including SharePoint, PowerAutomate, Power BI, and other enterprise applications. Leverages these technologies in alignment with the growing emphasis on modern digital workflows. Assists with conducting basic user training to improve technology proficiency across MWR. Contributes to knowledge-sharing and documentation to enhance team capabilities. Follows established cybersecurity and information protection policies in daily work, promoting secure handling of data, accounts, systems, and equipment. Performs other duties as assigned. Requirements Conditions of Employment Direct Deposit and Social Security Card is required. Meet qualification/eligibility/background requirements for this position. A one-year probationary period may be required. Satisfactorily complete an employment verification (E-Verify) check. Subject is satisfactory completion of all pre-employment checks in accordance with AR215-3, para2 to include a Tier 1 background investigation. Driver's License required to operate government vehicle to performing service calls. Duties may involve working both indoors and outdoors (managing electronic message boards). Business operations are Monday-Friday but is subject to change and will be based on the needs of the activity. Nights, weekends and holidays are required during MWR events. Qualifications Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. A Qualified Candidate Must Possess The Following Work experience, education, and/or specialized training sufficient to demonstrate an in-depth knowledge of Information Technology (IT) principles, concepts, and methods as well as skill in applying basic IT principles and practices in: Performing highly structured, entry level work designed to develop a broader and more in-depth knowledge and skill needed to perform higher level assignments; Communicating factual and procedural information clearly, orally and in writing, Gathering and analyzing facts and drawing conclusions, Data storage, software applications and networking. Possess or actively pursuing a Security+ certification or equivalent. Work experience or formal training with Microsoft 365 collaboration tools to include SharePoint, Teams, PowerAutomate, or Power BI. Experience working with RecTrac, Child and Youth Management System (CYMS), or similar point-of-sale system. Experience identifying, evaluating, and implementing modern technologies or digital tools to improve workflows, streamline business processes, or enhance operational efficiency. In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": Possess or actively pursuing a Security+ certification or equivalent. Work experience or formal training with Microsoft 365 collaboration tools to include SharePoint, Teams, PowerAutomate, or Power BI. Experience working with RecTrac, Child and Youth Management System (CYMS), or similar point-of-sale system. Experience identifying, evaluating, and implementing modern technologies or digital tools to improve workflows, streamline business processes, or enhance operational efficiency. Education This job does not have an education qualification requirement. Area of Consideration This job is open to candidates Worldwide (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) PCS Costs Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest. Allowances and Differentials This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander. Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility. Important Information Regarding Access to Certain Federal Facilities Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See for details. Your Application may be Considered for Multiple Opportunities After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date. Termination of Spouse Employment Preference Refusal of a military spouse to participate in established recruitment procedures for a Regular Full-Time (RFT) or Regular Part-Time (RPT) position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor. Discover Your Path to Success Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out. Inside you will find helpful tips, insights, and everything you need to feel confident and prepared. Click this URL to view the kit: Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities. Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance. For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below. Required Documents Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit, refer to: Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count ( Please do not include photographs, personal images or other inappropriate content in your application materials. Expedite Your Hiring To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume. Required Documents Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application: Resume Other Accepted Documents Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Statement of Service Diploma/ GED License DA Form 3434 for Current and Former NAF Preference Marriage Certificate for Spouse Preference Reference or Letters of Recommendation Security+ Certification PCS Orders Professional Certification Proof of Enrollment Resume Separation Notice (RIF) SF-50/ Notification of Personnel Action Transcript Agency Contact Information

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