Account Manager I - Madison, WI

Account Manager

Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.

Responsibilities

• Develop sales strategies and a comprehensive understanding of customers' business models
• Identify customer challenges; develop and implement solutions to create opportunities
• Make sales calls and presentations to customers of all sizes
• Manage business relationships and entertain customers
• Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
• Conduct calls and face-to-face meetings with customers
• Aggressively pursue customers using networking, social media, customer referrals, etc.
• Obtain and develop new accounts utilizing Company techniques and methods
• Maintain and grow expertise of ArcBest service offerings
• Collaborate with customers, front-line management, and various ArcBest departments
• Negotiate service requirements and prices; establish service packages
• Create service solutions for customers' unique business problems, and initiate pricing
• Assist in collection process and cargo claim prevention, as needed
• Maintain accurate territory account information in ArcBest database
• Complete monthly sales audit reports and expense reports, as company guidelines require
• Complete itinerary and call report as required by Company guidelines and IRS regulations
• Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
• Exhibit excellent customer service
• Maintain a positive, customer-focused attitude in a highly intense environment
• Interact with all employees and customers in a professional and courteous manner
• Work in a team setting to accomplish goals
• Other duties and projects, as assigned

Requirements

Education:

• Bachelor's Degree, preferred
• Relevant experience will be considered.

Experience:

• Transportation industry and related sales experience, preferred

Computer Skills:

• Proficient in Microsoft Office Suite.

Certifications:

• Current and legal driver's license to operate motor vehicle.

Additional Requirements:

• Knowledge of business solutions, competitors, and decision makers, preferred
• Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred

Competencies:

• Account Management
• ArcBest Systems & Solutions
• Client Relationship Management
• Embracing Challenge
• Managing Multiple Priorities
• Negotiating
• Sales Proposals and Presentations
• Selling

Other Details

Work Hours:

• Generally, Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours depending on workload and customer events.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is a salary position paid biweekly.
• Variable compensation is included.

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 250 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

Our people make the difference. From customer service and operations to technology, sales and logistics professionals, every employee plays a role in supporting customers and solving complex logistics challenges. It's the kind of people-first culture that's earned recognition as a Best Company to Work For by U.S. News & World Report and one of America's Best Employers for Company Culture by Forbes.

At ArcBest, you're part of a team grounded in our core values: Creativity, Integrity, Collaboration, Growth, Excellence and Wellness. Whether you're starting your career or bringing years of experience, you'll find opportunities to learn, grow and make an impact.