Service Dispatch Supervisor

Job Description

Job Description

Description:

Superior Electrical, Mechanical, and Plumbing, Inc. is a trusted regional provider of skilled trade construction services, supporting commercial new construction, tenant improvements, and 24/7 emergency service for our clients. We are seeking an experienced Service Dispatch Supervisor to join our team. The Service Dispatch Supervisor will be responsible for overseeing second-shift operations within our dispatch department. The ideal candidate will have excellent communication skills, strong leadership abilities, and prior experience within a skilled trades service environment.

Schedule

Tuesday - Saturday 1:30 p.m. to 10:00 p.m. with a training schedule of Monday - Friday 1:30 p.m. to 10:00 p.m.

Responsibilities

• Supervise the day-to-day activities of the service dispatch team to ensure timely, accurate, and professional dispatching
• Monitor and coordinate technician schedules and assignments, adjusting priorities as needed to support service levels and customer commitments
• Maintain accurate and up-to-date records of service requests, dispatch activity, and technician availability in the dispatch system
• Communicate with technicians and customers regarding scheduling, delays, and updates, escalating issues as appropriate
• Partner with service management and other departments to support smooth workflow and resolve scheduling conflict
• Demonstrates strong organizational skills with the ability to prioritize tasks, multitask, and perform effectively in a fast-paced environment
• Assist with training of new dispatchers, and provide coaching to reinforce procedures and performance expectations
• Support preparation of routine reports and summaries related to dispatch activity, service levels, and customer communication

• Minimum of two years of experience in service dispatch or related field
• Strong communication and leadership skills
• Proficiency with Microsoft Office and dispatch-related software, including GPS tracking systems

About the Company

Superior Electrical, Mechanical & Plumbing, Inc. is a commercial service and construction company with over 20 years of experience delivering high-quality electrical, plumbing and HVAC solutions across California and other states. Our team is committed to reliability, safety, and strong customer partnerships while supporting projects that keep businesses and facilities running efficiently.

Benefits

Superior EMP offers competitive compensation and a benefits package that includes:

• Medical insurance
• Employee-only 401(k) retirement contributions
• Supplemental insurance options
• Paid sick leave and vacation time
• Opportunities for professional development and career growth

Superior Electrical, Mechanical, and Plumbing, Inc. does not accept unsolicited resumes or outreach from third-party recruiters or agencies. Unsolicited emails, calls, or submissions will not be considered.