Engineer II (General)

Job Description

Job Description

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $30.00 - $32.00 Hourly

At M Social Sunnyvale , we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart , M Social delivers a bold and vibrant hospitality experience.

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role:

As our Engineer II (General) , you will perform a broad range of maintenance, repair, and preventive maintenance duties throughout M Social Sunnyvale. You will help maintain guest rooms, public areas, back-of-house spaces, equipment, and building systems while responding to guest and operational maintenance needs.

This role is ideal for a skilled, hands-on maintenance professional with experience across multiple areas of hotel engineering and a strong commitment to safety, quality, and exceptional guest service.

Your Impact – Property & Guest Experience

You will play an important role in maintaining the comfort, safety, and functionality of the hotel. By responding quickly to maintenance needs, completing preventive maintenance, and identifying potential issues before they become larger problems, you will help create a seamless experience for guests and employees.

What You'll Be Doing

General Engineering & Maintenance

• Perform routine and corrective maintenance throughout the hotel
• Respond promptly to guest room, public area, and back-of-house maintenance requests
• Complete assigned work orders accurately and efficiently
• Inspect equipment, fixtures, and building areas for maintenance concerns
• Perform repairs and adjustments within the scope of training and qualifications
• Maintain tools, equipment, and engineering work areas
• Assist with special maintenance projects and property improvement initiatives
• Document completed work and communicate unresolved issues to Engineering leadership

HVAC & Mechanical Systems

• Perform basic troubleshooting and maintenance of HVAC systems and equipment
• Respond to guest room and public area temperature concerns
• Assist with preventive maintenance of air-conditioning, heating, ventilation, pumps, motors, and related equipment
• Monitor equipment for unusual sounds, temperatures, leaks, or performance issues
• Escalate complex HVAC or mechanical issues when additional expertise is required

Electrical Systems

• Perform basic electrical troubleshooting and repairs within the scope of training and qualifications
• Inspect lighting, outlets, switches, fixtures, breakers, and related equipment
• Replace lamps, switches, fixtures, and other components as appropriate
• Respond to electrical maintenance requests throughout the property
• Follow proper electrical safety procedures at all times
• Escalate complex electrical issues to qualified personnel or management

Plumbing Systems

• Perform routine plumbing maintenance and repairs
• Respond to clogged drains, leaks, running toilets, faucets, valves, and other plumbing concerns
• Inspect plumbing fixtures and identify potential issues
• Assist with preventive maintenance of water and plumbing systems
• Respond quickly to water-related emergencies to minimize property damage

Preventive Maintenance

• Complete scheduled preventive maintenance according to department procedures
• Inspect guest rooms, public areas, equipment, and building systems
• Identify potential maintenance issues before they become major problems
• Maintain accurate records of inspections and preventive maintenance
• Communicate recurring equipment problems to Engineering leadership
• Assist with maintaining the hotel's preventive maintenance program

Guest Experience

• Respond to guest maintenance requests in a timely and professional manner
• Communicate courteously with guests while performing maintenance work
• Minimize disruption to guests and hotel operations
• Follow up on guest-related maintenance concerns when appropriate
• Maintain a professional appearance and positive attitude throughout the property
• Protect guest belongings and hotel property while performing repairs

Team Collaboration

• Work closely with Engineering Supervisors, Managers, and other Engineering team members
• Communicate effectively with Front Office, Housekeeping, Food & Beverage, and other departments
• Assist other engineers with larger or more complex maintenance projects
• Share technical knowledge and support less-experienced team members
• Communicate equipment failures, safety concerns, and operational issues promptly
• Support the Engineering team during emergencies and high-priority situations

Safety & Compliance

• Follow all hotel safety policies and procedures
• Follow applicable OSHA, fire, life-safety, and building requirements
• Use appropriate personal protective equipment (PPE)
• Follow safe procedures when working with electrical, plumbing, HVAC, and mechanical systems
• Maintain clean and safe work areas
• Report hazardous conditions, accidents, equipment failures, and other concerns immediately
• Follow proper procedures for the use, storage, and maintenance of tools and equipment

Requirements

• Previous experience in hotel engineering, facilities maintenance, building maintenance, or a related field
• Working knowledge of multiple building systems and general maintenance
• Strong troubleshooting and problem-solving abilities
• Ability to perform routine repairs and preventive maintenance
• Strong attention to detail
• Good communication and organizational skills
• Ability to work independently and as part of a team
• Professional and service-oriented attitude
• Ability to respond effectively to emergency maintenance situations
• Flexibility to work evenings, weekends, holidays, and varying shifts

Technical / Role-Specific Requirements

• Minimum 2 years of relevant engineering, hotel maintenance, facilities, or skilled trade experience preferred
• Working knowledge of HVAC, electrical, plumbing, mechanical, and general building systems
• Ability to safely use hand and power tools
• Knowledge of preventive maintenance practices
• Ability to read and follow equipment manuals and technical instructions
• Experience with computerized maintenance management systems (CMMS) or electronic work-order systems preferred
• Ability to troubleshoot and repair equipment within the scope of training and qualifications
• Knowledge of basic workplace safety practices

Preferred Qualifications

• Previous hotel Engineering or Facilities experience preferred
• Experience working with guest rooms and hotel building systems
• HVAC, electrical, plumbing, or other trade certification is a plus
• EPA/HVAC certification is beneficial
• Experience with building automation systems is a plus
• Experience with CMMS or hotel maintenance software preferred
• Previous experience in a high-volume hotel or commercial property
• Bilingual abilities are a plus

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Frequently lift and carry up to 50 pounds
• Ability to bend, reach, stoop, kneel, and climb stairs
• Ability to work from ladders and elevated areas when required
• Ability to work in mechanical rooms, guest rooms, public areas, and outdoor spaces
• Ability to safely use hand and power tools
• Ability to work in varying temperatures and environmental conditions
• Ability to respond quickly to maintenance emergencies

Education

• High school diploma or equivalent preferred
• Technical school, trade school, or vocational training preferred
• Equivalent combination of education, training, and relevant experience will be considered

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.