Medical Assistant/Patient Service Specialist

Position Summary Under the supervision of the Practice Manager, the Medical Assistant/Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit; as well as some responsibilities of the Patient Service Specialist role. Position: Medical Assistant/Patient Service Specialist. Department: Primary Care - Brockton. Schedule: 40 hours. Essential Responsibilities / Duties Rooms patients and prepares the patient for the provider visit. Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR. Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical. Obtains required consents, completes required forms as needed for specific visit types. Performs office testing as needed. Required to perform controls on certain in-office tests. Performs EKGs as ordered. Chaperones Providers as required. Administers vaccines and medications as ordered by provider following BMC policies. Stocks rooms and monitors expiration of supplies in exam rooms. Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed. Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately. Schedules patients' appointments and appropriate testing for patients as directed. Follows scheduling rules and direct schedules patient visits in other practices. Performs pre-visit planning daily for all upcoming scheduled appointments. Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required. Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering. Responsible for obtaining prior authorizations and/or insurance referrals as per practice need. Performs phlebotomy, including venipuncture and collection of blood specimens for laboratory processing in the outpatient clinic, while adhering to proper patient identification and safety protocols. Conducts point-of-care testing as required and processes laboratory specimens in accordance with guidelines. Cleans, disinfects, and sterilizes clinical instruments and equipment per infection control standards and maintains documentation for sterilization logs. Ability to perform safe and accurate venipuncture, specimen handling, and point-of-care testing in accordance with clinical policies and infection control standards. Job Requirements Education High School Diploma or equivalent. Education from approved medical assistant program. Certifications, Licenses, Registrations Required Certified Medical Assistant Certification. Phlebotomy certification. Experience One to three years of medical assistant experience. Phlebotomy experience. Knowledge and Skills Strong customer service skills. Excellent communication and interpersonal skills required. Must be able to work independently with little supervision. Compensation Compensation Range: $17.79- $25.00. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer / Disabled / Veterans Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. #J-18808-Ljbffr Boston Medical Center