Assistant Store Manager Operations

Overview:

We are seeking a dynamic and results-driven Assistant Store Manager to support the Store Manager in overseeing daily operations, leading and inspiring the team, and ensuring an exceptional luxury client experience. The ideal candidate brings a true sense of ownership, taking accountability for the store’s environment, operational standards, and day-to-day execution, with a proactive, hands-on, solutions-oriented mindset. The Assistant Store Manager supports sales performance, client development, and team leadership while ensuring the highest standards of inventory management, store presentation, and operational excellence. In the absence of the Store Manager, the Assistant Store Manager assumes full responsibility for the store.

Responsibilities:

Client Development & Outreach

· Support outreach initiatives and clienteling strategies to build, grow, and sustain a loyal customer base.

· Lead by example in cultivating authentic client relationships through personalized service and consistent follow-up.

· Support and encourage the team in adopting best practices in outreach, clienteling, and long-term relationship building.

Sales & Business Performance

· Support the Store Manager in achieving and exceeding sales targets and KPIs.

· Monitor daily performance and identify opportunities to maximize sales and client experience.

· Lead by example on the sales floor, ensuring an elevated and consistent level of service.

Team Leadership & Development

· Support the training, coaching, and development of a high-performing store team, fostering a culture of excellence, accountability, and inclusivity.

· Provide consistent feedback and guidance to elevate service and operational standards.

· Lead and motivate the team by example, promoting collaboration and shared accountability.

Operations & Brand Standards

· Take hands-on ownership of daily store operations, including staffing, scheduling, inventory management, and compliance with company policies.

· Ensure impeccable store presentation, cleanliness, and organization at all times, reflecting the highest brand standards.

· Take ownership of stockroom organization and inventory accuracy, including receiving, checking, labelling, tagging, storing, and processing merchandise.

· Maintain exceptional stockroom standards and take accountability for discrepancies, damages, or inventory inaccuracies.

· Support operational efficiency, cash handling, security, and loss prevention procedures.

· Handle escalated client inquiries and operational issues with discretion, professionalism, and a solutions-oriented approach.

Desired Skills and Experience:

· Proven experience as an Assistant Store Manager, Supervisor, or similar leadership role within luxury retail.

· Strong understanding of luxury retail standards, clienteling, inventory management, and elevated service.

· Exceptional communication and interpersonal skills, with a strong ability to lead by example.

· Highly responsive, hands-on, and solutions-oriented, with strong attention to detail.

· Strong leadership, coaching, and team-building skills.

· Results-oriented mindset with excellent problem-solving and decision-making abilities.

· Proficiency in MS Office and point-of-sale (POS) systems.

· Flexible schedule, including evenings, weekends, and holidays, as required.

Location: Southampton New York

Hours: Full-time