Veterinary Receptionist/Client Service Representative- Evening Shift

Veterinary Receptionist / Client Service Representative

Advanced Veterinary Medical Center is a state-of-the-art veterinary hospital dedicated to providing exceptional medical care and compassionate service to our patients and clients. For over 5 years, we have proudly served the San Pablo and surrounding communities as a trusted full-service veterinary hospital.

Our fast-paced, multi-doctor practice is open 7 days a week and offers wellness and preventative care, urgent care, digital full-body and dental radiography, dentistry, in-house diagnostics, soft tissue and orthopedic surgery, and more. We pride ourselves on building long-lasting relationships with our clients while maintaining a positive and supportive workplace culture that values teamwork and work-life balance.

We are seeking a dependable, detail-oriented, and compassionate individual who thrives in a high-energy environment and is passionate about client communication and patient care.

Position Overview

Veterinary Receptionists play a vital role in the daily operations of our hospital. As the first point of contact for our clients, you will help create a welcoming and supportive experience while coordinating appointments, managing phone communication, maintaining medical records, and assisting the medical team as needed. This is a mid-level position, and previous veterinary experience is required.

Responsibilities

• Greet clients and patients professionally and compassionately.
• Answer and manage high-volume, multi-line phone systems.
• Schedule appointments efficiently and accurately.
• Room patients according to the hospital schedule.
• Obtain and communicate accurate patient histories.
• Triage client concerns and recognize urgent versus non-urgent cases.
• Educate clients regarding treatments, procedures, vaccinations, and preventative care.
• Maintain accurate medical records and patient confidentiality.
• Process paperwork and update computer records promptly.
• Restock supplies and maintain cleanliness in reception and exam areas.
• Assist in maintaining hospital sanitation and organization.
• Support the veterinary team with daily hospital operations as needed.

Standard Expectations

• Maintain professionalism and compassionate communication with clients, patients, and coworkers.
• Exhibit a positive, enthusiastic, and team-oriented attitude.
• Work efficiently and calmly in high-stress situations, including emergencies and euthanasia appointments.
• Uphold hospital sanitation, safety, and standard operating procedures.
• Demonstrate strong multitasking and organizational skills.
• Escalate concerns professionally to management when appropriate.
• Comfortable using multiple digital platforms including Windows, Gmail, Google Drive, and veterinary software systems.

Qualifications

• High school diploma or GED required.
• Previous veterinary reception or veterinary hospital experience highly preferred.
• Experience with IDEXX Neo software strongly preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced clinical environment.
• Detail-oriented with strong organizational abilities.
• Compassionate, reliable, and eager to learn.
• Ability to work weekends required.

Benefits

• 401(k).
• Health insurance.
• Dental insurance.
• Vision insurance.
• Employee discounts.

Why Join AVMC?

• Supportive and collaborative team environment.
• Opportunity for continued learning and professional growth.
• Advanced medical facility with modern technology.
• Meaningful work helping pets and their families.
• Positive workplace culture focused on teamwork and compassion.

If you are an experienced veterinary receptionist who is passionate about client care and thrives in a fast-paced environment, we encourage you to apply and become part of the Advanced Veterinary Medical Center team.