Paratransit Dispatcher

Job Description

Job Description

Job Title: Paratransit Dispatcher Department: Operations Reports To: Operations Manager Location: Columbia SC/TCS Mobility (DART) Employment Type: Full-Time

Job Summary:

The Paratransit Dispatcher is responsible for coordinating the daily operations of paratransit transportation services to ensure safe, timely, and efficient rides for passengers with disabilities or mobility challenges. This role involves real-time driver support, effective communication with riders, and management of scheduling systems.

Key Responsibilities:

• Dispatch drivers and vehicles for scheduled and on-demand trips.
• Monitor routes and driver activity using scheduling software (e.g., Trapeze, RouteMatch, or similar).
• Provide real-time updates to drivers regarding route changes, cancellations, and emergencies.
• Respond to rider inquiries, concerns, and same-day trip requests in a professional manner.
• Track vehicle status and trip completion to ensure on-time performance.
• Communicate with maintenance and management teams regarding vehicle availability or breakdowns.
• Assist in preparing daily trip manifests and reviewing them for accuracy.
• Maintain accurate records of dispatch activity, incidents, and rider communications.
• Monitor radio, phone, or digital communication channels for driver updates.
• Support coordination during service disruptions or adverse weather conditions.
• Ensure compliance with ADA guidelines, company policies, and safety procedures.
• Participate in training, meetings, and ongoing professional development.

Qualifications:

• High school diploma or GED required; associate degree preferred.
• Prior dispatching experience in public/paratransit transportation preferred..
• Proficient in scheduling software and Microsoft Office Suite.
• Strong communication, multitasking, and problem-solving skills.
• Ability to work in a fast-paced environment with high attention to detail.
• Familiarity with ADA transportation requirements and terminology is a plus.
• Availability for shift work, including weekends and holidays, as needed.

Physical Requirements:

• Ability to sit for extended periods.
• Ability to use a computer, phone, and radio equipment regularly.
• Occasional lifting of materials up to 25 lbs.

Work Environment:

• Office-based position in a transportation operations setting.
• May require occasional travel to field locations or terminals.

TCS Mobility is an equal opportunity employer