HVAC Service Dispatcher

Job Description

Job Description

HVAC Service Dispatcher

Are you the person who can keep technicians moving, customers informed, and a busy service department organized?

We are looking for a Service Dispatcher who enjoys solving problems, coordinating people, and keeping things on track. 

What You'll Do

Coordinate the Day

• Receive, prioritize, and schedule service calls.
• Coordinate after-hours/on-call assignments.
• Keep service-call information accurate and up to date in Jonas Software .

Support Our Technicians

• Make sure technicians have the correct job information before heading to a call.
• Help technicians locate parts, information, and solutions when needed.
• Provide accurate job and PO numbers for proper billing, payroll, and documentation.

Handle Parts, Quotes & Purchase Orders

• Source parts and prepare accurate service and repair quotes.
• Create and maintain purchase orders in Jonas.
• Provide technicians with PO numbers and parts information.

Take Care of Our Customers

• Answer incoming service calls professionally.
• Keep customers informed about scheduling and the progress of their jobs.

Be Part of the Team

• Communicate closely with technicians, management, vendors, and customers.
• Provide backup support to other department administrative positions.
• Assist the Branch Operations Manager as needed.
• Look for ways to improve processes and make the service department more efficient.

What We're Looking For

You may be a great fit if you:

• Are highly organized and naturally keep track of details.
• Can manage multiple priorities without losing sight of what's most important .
• Are comfortable making decisions and adjusting plans when circumstances change.
• Communicate clearly and professionally.
• Enjoy solving problems and finding answers.
• Take ownership and follow through until something is completed.
• Are comfortable working with field technicians and customers.
• Have strong computer and data-entry skills.
• Work well as part of a team but don't need someone constantly telling you what to do next.
• Can remain calm and professional when the phone is ringing, technicians need answers, and schedules suddenly change.

Experience with Jonas Software is a plus.

Previous experience in dispatching, service coordination, HVAC, plumbing, mechanical contracting, construction, facilities maintenance, or another field-service environment is preferred.

Most importantly, you understand that good dispatching is about both people and details —taking care of the customer while giving technicians/team the support they need to succeed.

“Equal Employment Opportunity Employer – minority/female/veteran/disabled ”. We are a Drug-Free Workplace.